Earlier this week it was announced that Apple was replacing certain iPhone 5 models, sold between September 2012 and January 2013, due to a problem related to the devices’ battery life.
According to certain customers, however, things are not quite as straightforward as they may seem.
Some users, who fulfilled the criteria in terms of their iPhone 5 serial number, were still denied the free device replacement after Apple added additional tests. One iPhone user in Queensland, Australia said that she was told by an Apple Store employee that while the battery was “borderline” defective (it allegedly ran for only a couple of hours after charging) it was “not close enough” to warrant a free replacement. The customer was then asked for $99 in order for the Apple staffer to install a new battery.