About two weeks ago, Steve Jobs told a college journalism student to “leave Apple alone.” That e-mail exchange left a bad taste in people’s mouths; it was pretty rude. But that hasn’t been my experience at all.
I also wrote to Jobs about the same time complaining about the problems I’ve had with my iPhone 4. But instead of being told to leave Apple alone, Steve got his people right on it.
I received a phone call from Steve’s Corporate Executive Relations (his A-Team of executive ninjas who get shit done), and a week later, I’ve got a new iPhone 4 after receiving extra special customer service.
I’ve had continual problems with the iPhone 4’s proximity sensor ever since I got my first iPhone 4 on launch day back in June. Cut a long story short, I’ve spent weeks dealing with Applecare and Genius Bar Geniuses, and three replacement handsets. It’s been a frustrating and irritating experience. Finally fed up, I sent the following email to Steve himself.