Business - page 17

It seems that every week for the past few months, there’s been at least one or two announcements of app developers, cloud service providers, and mobile management vendors developing strategic partnerships to create or integrate their products into a single unified workflow.

Box’s OneCloud initiative, in which the storage provider teamed up with more than two dozen app developers to create seamless workflows for several different business and productivity tasks, is probably the biggest example of this trend. Others include Quickoffice launching its own cloud service as well as integrating with Accellion’s kitedrive, LogMeIn’s new Cubby service, and CloudOn’s virtualized version of Microsoft Office that integrates with Box and Dropbox for storage.

There are a number of fields and professions in which mobile professionals share a pool of mobile devices. For companies with field agents, sales people, and marketing professionals, the need for each user to have a dedicated device may not be the most economical option and a better approach can be to simply configure a number of iPads with similar specs that users or teams can check out when they go on the road.

This shared iPad model can be  a way to implement the iPad while reducing overall expense. One challenge, however, is that a business typically needs to provide mobile Internet access for individuals or small teams – something that can be a pricey proposition.

Mobile technology is playing an ever bigger role in the workplace. According to a recent study by IT training and certification giant CompTIA, 84% of knowledge workers use an iPhone or other smartphone for at least some work tasks on a daily basis – unsurprisingly email and using web-based services ranked as the most common and universal uses.

Despite that level of use, the survey – which didn’t break out numbers for corporate-owned versus employee-owned devices – found that only 22% of businesses have an official policy regarding the use of mobile technology. An additional 20% indicated that they are exploring options for mobility policies but haven’t yet completed them.

There’s been a lot of news stories this year about iPhone and iPad use by U.S. federal agencies. Most of those stories have been reports of agencies ditching BlackBerries for iPhones and/or iPads.

This week’s news from the FAA is different in that the FAA already has iPads in the hands of employees and the agency is planning to expand their user dramatically – to the point where employees will be offered a choice between an iPad and a laptop as their mobile computing device.

Last week I took a brief look at how managing a handful of Macs differs from managing dozens or hundreds or even thousands of Macs. Some readers asked how big companies like Apple, Google, Viacom, or IBM actually go about managing large numbers of Macs – both in terms of the tools they use and in terms of how their IT processes differ from supporting Macs in small businesses.

I can’t speak for how Apple manages the Macs of its thousands of employees, but I have worked with several large companies as a Mac IT professional – along with a number of schools and colleges, government agencies, and small businesses. Here’s a look at the tools and processes that they use to configure, deploy, and manage Macs on a grand scale.

Today CloudOn released the first major update to its cloud-based Microsoft Office solution. Like OnLive Desktop, which recently made changes to comply with Microsoft’s Windows licensing model, CloudOn delivers virtual copies of Windows versions the three core Office tools. Unlike OnLive, however, CloudOn doesn’t provide a virtual Windows desktop and the company doesn’t provide its own cloud storage for user documents.

Instead, CloudOn integrates with Box and Dropbox to provide document storage and sharing. The interface of the company’s iPad app provides a simple launcher and file browser. When one of the Office apps (or the newly added Adobe Reader app and File Viewer) is launched a virtual instance of that app is provided from the CloudOn servers.

2012 hasn’t been shaping up to be a good year for RIM. The company has already lost some major enterprise customers, developers have publicly announced they’re shuttering BlackBerry support, and the new iPad sales beat the total number of BlackBerry PlayBook shipments three times over in one weekend.

The one bright moment, if you can call it that, came during the company’s recent quarterly financials call when RIM’s newly minted CEO Thorsten Heins told investors that his first action on the job was to seriously evaluate RIM’s business. After months of delusional pep talks, his very sober assessment was like a burst of lucid thinking. Unfortunately, the company’s executives seem to be covering that lucid moment with more of the delusional spin that’s become typical of RIM

The latest bout of RIM denying its situation involve comments by executives on the state of the BlackBerry in government.

We reported last month on the legal and licensing issues surrounding OnLive and its OnLive Desktop for iPad, a freemium offering from the cloud gaming company that offered iPad users a full Windows 7 desktop experience complete with Office and the ability to watch Flash content. The company made a big entrance into the Windows/Office on iPad space in January and announced its premium and business plans the following month.

More recently, however, Microsoft announced that OnLive was violating its licensing agreements. Microsoft even went so far as to accuse OnLive and any OnLive Desktop users of illegally pirating Windows 7.

OnLive appears to have learned the error of its ways. Over the weekend, the company quietly adjusted its service to be compatible with Windows licensing.

The after effects of the Flashback Trojan are going to be felt for a long time to come. Although there’s been the occasional Mac malware announcement over the past few years, none was ever found to be rampant in the wilds of the Internet. Most were easily avoided by Apple’s basic security elements or by simple user actions like telling Safari not to immediately open so-called “safe” files after downloading them.

As a result, the Flashback Trojan caught a lot of people off guard – including individual Mac owners and some IT professionals who ought to have known better. It also highlighted deficiencies on the part of Apple when it comes to security.

Apple’s e-textbook initiative, which the company launched in January along with iBooks Author and a revamped iTunes U service is aimed at K-12 schools rather than higher education. Higher education has a different set of needs when it comes to textbooks, study, and reference materials. There are also big differences in device/platform selection between K-12 and the college market.

In fact, these differences are probably a big part of why Apple decided to focus the majority of its e-textbook (and, by extension its iPad in education) effort on the K-12 market. It’s a market that yields Apple more growth opportunities now and down the road. 

It’s pretty clear that digital distribution is going to play a large role in the future of magazines and newspapers. That doesn’t mean, however, that print editions are going away any time soon. For the foreseeable future, we’re likely to see print/digital hybrids while consumers and publishers test the waters of both digital products and distribution channels.

The road to digital hasn’t been a smooth ride for many publications. Part of the reason is the lack of resources being devoted to creating engaging and immersive digital content that doesn’t feel as if you’re simply reading a PDF of the print edition.

One big area where publisher are still failing is advertising – despite excellent interactive ad systems like Apple iAd, publishers are still stuck in a print mentality when it comes to ads. In fact, according to a new study, publications often simply toss the exact same print-formatted ads into digital editions that run in their print counterparts.

One of the mobile news items this week was the discovery by developer Gareth Wright of a vulnerability in the Facebook apps for both iOS and Android. At issue in the iOS version of the Facebook app is the fact that a user’s login data is stored in a clear text .plist file. Copying that file to another device will allow full access to a person’s Facebook account.

Facebook was quick to point out that this file could only be copied directly from an iOS device if the device had previously been jailbroken. Wright responded by saying that the portion of the iOS file system where the data is located can be accessed by connecting any iOS device (jailbroken or not) to a Mac or PC running iTunes and creating a backup. With the right tools, its fairly easy to search an iOS device backup or even the filesystem on a connected device.

This brings up an important issue for businesses deploying iOS devices or operating a BYOD program – iOS backups made through iTunes can be an attack vector to retrieve business data.

While many federal agencies have been defecting from RIM’s BlackBerry to iOS devices, the Department of Veterans Affairs seems poised to make a much more dramatic transition. The agency recently canceled its participation in Microsoft’s Software Assurance program. While the move isn’t likely to mean the VA is replacing all of its PCs with Macs, it may signal a significant transition to non-Microsoft mobile devices like the iPad.

A new Forrester report on Apple in the enterprise shows that nearly half of all companies (46%) issue Macs to at least some of their employees. The report also notes that Macs make up a thin slice of the overall computing population in most of those companies – an average of just 7%.

While the report notes that Apple’s overall sales of Macs to businesses increased by more than a third (34.9%), it seems that Macs remain a distinct minority in most businesses. Given the business and enterprise dominance of the iPad and iPhone, the much slower growth of Macs in business can seem surprising by comparison. This issue has been debated time and again over the years and the more common reasons offered tend to be IT professionals having a preferences for Windows, corporate cultures favoring uniformity, and Apple’s refusal to act like most enterprise vendors.

All those are valid points, but one issue that rarely gets raised is that supporting a handful of Macs is a very different experiencing than deploying and managing a larger number of them. It takes a different set of skills on the part of IT professionals and, in most cases, it requires investing in a different set of tools.

When Apple announced iBooks Author in January, the company positioned the free ebook publishing tool as a way for faculty members of schools and colleges to create their own customized and interactive textbooks. However, since Apple allows the software to be used by anyone, it has become a tool for authors or organizations that want to self-publish either for personal distribution or for sale/download in the iBookstore.

While easy self-publishing tools may bring to mind the image of someone writing their first novel or a memoir, there are any number of ways to use both the publishing features of iBooks Author and the distribution channel of the iBookstore. One of which is as a marketing and informational tool – an approach that takes the concept of a white paper to a new and powerful interactive level.

One of the consumerization of IT trends is the use of cloud storage. Most of us already have experience with iCloud and other personal cloud services like Dropbox, Google Docs, and SugarSync. The big advantage to all these solutions is their ubiquity – you can access documents and files in the office, at home, on the road using your iPhone or iPad, and pretty much anyplace else. Though they may raise data security and privacy concerns, personal or public clouds are extremely easy to use and always available.

The popularity of major cloud providers is causing a number of companies to offer easy to configure private cloud options that businesses can physically deploy on their own network or that can be hosted by the developer or a cloud service provider.

This week, ownCloud, which already offers an open source cloud storage and sync, announced new business and enterprise options that offer a great deal of flexibility.

I’ve always thought of FileMaker as “databases for the rest of us” – the software is easy to understand for even novice users, it has an immense focus on visual design that allows users to create impressive looking solutions quickly and easily, and it packs quite a bit of power. All of those traits get a boost in FileMaker 12, which was released this morning.

My first impression on using FileMaker 12 is that the company took all the things I’ve always like about FileMaker Pro and Server and turned them up to 11 – particularly when it comes to making mobile solutions.

RIM has launched iOS and Android support in its BlackBerry Mobile Fusion mobile device management (MDM) software. The new feature known as Universal Device Service follows February’s initial launch of BlackBerry Mobile Fusion. The initial launch primarily provided the ability to manage RIM’s PlayBook tablet. The launch of the iOS and Android components of the software have been expected for quite some time.

The release is likely to be welcome news to companies and IT departments that are established customers of RIM products. Beyond those customers, however, BlackBerry Mobile Fusion simply joins a long list of existing MDM services that support iOS, Android, Windows Phone, and Even RIM’s own BlackBerry OS.

There are now over 500,000 iPhone apps and 170,000 iPad apps available on Apple’s App Store and that number will surely continue to increase as new app developers enter the foray. In March 2012 Apple’s App Store surpassed its 25 billionth download. If you’re not already buying apps regularly, you probably will be soon. Here are some tips that may help you save some money on your App Store purchases.

In our mobile and always connected world, packing for a business trip or a vacation includes one inevitable question: what devices should I bring? While we may strive to carry our entire office or home theater with us, there’s always a chance of getting to our destination and discovering we don’t have everything we need (because of trying to travel light or simply forgetting something).

Most major hotels, resorts, and cruise lines (and some airports) offer fully equipped mini-offices known as business centers that can usually provide everything from a copier or fax machine to power cords to printers and even fully equipped desktop computers. One thing that’s becoming more common is to see business centers populated with iMacs rather than Windows PCs – and for good reasons.

BYOD may be the poster child for the consumerization of IT (CoIT) movement, but employee-owned mobile devices are just one of the consumer technologies that are steadily making their way into the workplace. Consumer cloud services are another big headache for IT.

Consumer clouds represent a way for data to easily leave office and the office network. Files can be placed in a consumer cloud very easily and often without IT even knowing about it. Despite that big security concern, cloud services like Box and Dropbox are popular with workers because they’re an easy way to ensure access to files and documents while out of the office and/or while working on a mobile device.

While blocking specific cloud services is a possibility, it’s little more than a stop-gap measure. Truly solving the problem means addressing the underlying need – users needing mobile access to data – in a secure way, which enterprise file management company Accellion aims to solve with a new Secure Mobile File Sharing service and sync capabilty dubbed kitedrive.

Earlier this Box launched its new OneCloud feature, the goal of which is to integrate a range of iOS business and productivity apps around Box’s cloud storage. The biggest advantage to OneCloud is that it neatly sidesteps the lack of file management in iOS, essentially functioning almost like cloud-centric iOS version of the Finder.

Box isn’t the only company looking to get around the iOS file limitations while also connecting users to the cloud. Quickoffice this week announced its new Connect solution, a dedicated app and cloud service combination that aims to make it easy for users to access, edit, share, and sync files and documents across all their devices as well as across a range of third-party cloud services.

After months of denying and downplaying its problems, RIM seems to finally be waking up from its delusional fantasy world and accepting that it’s in extremely dire straights. That was the big take away from the company’s quarterly financial call Thursday evening.

The call was the first headed by the company’s new CEO Thorsten Heins, who took over earlier this year after the resignation of co-CEOS Jim Balsillie and Mike Lazaridis. Heins made it clear that he understands the challenges facing RIM (as well as the delusional thinking that created many of them) and that he cannot guarantee the company’s success as it struggles realign itself to the current mobile market.

IBM, once known as on of the most straight-laced companies in the world, has jumped on the BYOD bandwagon with a level of enthusiasm rarely seen in such large and established enterprises. The company has big plans for BYOD – rolling out a program out that covers all 440,000 employees worldwide.

That’s a big challenge and one that Big Blue has yet achieve. However, the company currently has mobility solutions deployed to about a quarter of its workforce (120,000 users) two thirds of whom (80,000)  are supplying their own devices and service plans. The company, which had been a predominantly BlackBerry shop, began to shift gears as iPhones and other devices began showing up in its offices.

While not a model for every company, IBM’s BYOD policies can serve as a great starting point.

Earlier today, we reported on the variability in how companies can define BYOD programs. For some companies BYOD can mean access to just email while in others it can include a range of customer internal apps along with company-purchased selections for the App Store. The exact mix of allowed or supported functionality reflects the IT and management culture of an organization but it can be guided by what users feel they need most.

Email may be the lowest common denominator when it comes to BYOD because it is the most common use of mobile devices in the workplace. That statistic stands out in a new report on how businesses and employees are using mobile technology and how businesses are addressing BYOD as a trend.