Business - page 23

I had previously written the following short article in response to a reader’s question about their MagSafe power adapter. Although the recent class action settlement has seemingly resolved this particular issue, some readers might find it helpful to look at this article as a case study, which may offer some points relevant to other product defects.

“Hi Cult of Mac,

About four months ago I purchased a used 2007 MacBook Pro online from a seller on eBay. Two weeks ago I noticed the charger was discolored and looked like it had started to melt! I can now see the wires inside the cable near the base of where it connects to my MacBook Pro. I don’t think I caused any damage to the cable. I never purchased AppleCare. What should I do?”

Forty percent of Blackberry owners say they want to switch to another smartphone. Following a service outage and an upcoming move to a new operating system, business professionals surveyed in the U.K. see Apple as the preferred alternative to trouble-plagued Research in Motion.

With any luck, you’ve managed to get through Apple’s technical difficulties and order yourself a new iPhone 4S this morning. But what to do with your old iPhone? If you’re looking to sell it, here’s a reminder of four tips that will help you sell your old iPhone like a pro.

There’re few materials that can match leather for wear resistance and luxuriousness; and if you’re using an iPad in a professional or fashion-forward setting, leather makes a great choice.

Problem is, leather cases tend not to be the most practical solutions: They’re generally portlier than their proletariat plastic counterparts, and they’re also generally don’t allow for mucking about with positioning much.

Ah, but the updated Sena Folio for iPad ($100) is different.

A trendy Atlanta eatery is the latest to adopt a growing hospitality industry trend: using iPads as interactive menus.

Guests at the Do Restaurant at The View make their selections on Apple’s culture-changing tablet, which are then relayed to iPads in the kitchen. Waiters of the human variety come in only to bring orders to the tables.

There’s no shortage of covers for the iPad out there — but there aren’t many that many with Booq’s new Viper Slider’s executive panache at this price point.

You’d think that Apple was in need of a rest after pushing out all of that new hardware and software yesterday, but new products and services continue to fly out of Cupertino as the week goes on. Its latest release is the new B2B App Store that allows businesses to purchase iOS apps in volume.

Here’s a little reminder: check your iPhone 4 thoroughly for issues before your warranty expires. At this point in time, most iPhone 4s are still under their One-Year Limited Warranty — but not for long.

Here’s a partial list of some of the issues that may warrant a replacement:

Signs are everywhere that Apple’s iDevices are gaining business cred. Apperian, a development firm making software that allows business to create and manage their own apps, just won $9.5 million in venture capital funding, according to a press release.

Apperian’s star iOS product is a cloud-based platform called EASE they claim is the first to allow large-scale creation and management of apps in a business environment — pretty key if you’ve got, say, 150 salespeople all needing access to the same sales app and whining for support every 15 minutes.

That Apperian managed to net the funding means that investors think EASE will increasingly allow iPads and iPhone’s to elbow their way into the enterprise world — traditionally the domain of RIM and the Blackberry. Apperian is also working on an Android-based version of EASE.

Half of all people using mobile devices for business transfer “sensitive” data over smartphones and tablets, according to a Harris Poll released Thursday. Results of the survey, compiled from the responses of more than 2300 Americans in late January 2011 indicate tablets such as Apple’s iPad may herald a post-PC society, with men and younger audiences more likely to trust the security of their mobile data.

FuzeBox, developers of collaboration solutions for desktop and mobile installations, commissioned the survey, which found that sensitive data transfers appear to be increasing in the mobile universe as professionals begin to adopt tablets in larger numbers, and that tablets, generally, increase the likelihood of transferring sensitive and private information.

Note: Jonathan Zschau is a Boston-based attorney and a specialist in consumer rights.

UPDATE: SquareTrade has objected to some of the statements and characterizations in this article. The company has some good points, which are published in full here.

As well as a good case or bumper, should you buy an extended service plan to protect your iPhone?

These service contracts are commonly referred to as “extended warranty plans,” “protection plans,” or “insurance plans” and promise to insure your iPhone from defect, accidental damage, and sometimes loss or theft.

The problem with extended service contracts is that they don’t offer you much more than you are already entitled to through your iPhone’s warranty, AppleCare, or existing consumer protection laws.

Although these service contracts do offer additional protection from accidental damage, theft, or loss they are also fraught hidden conditions, exclusions, and deductibles, which ultimately detract from their utility. Except for a very small minority of unusually accident-prone iPhone owners, these extended service contracts are a waste of money.

Over the weekend, AdAge managed to get their hands on some data showing how much big companies spend on Google Adwords.

Google’s none too happy about the breach, saying: “We’re now looking into the possibility that someone improperly disclosed confidential information about our clients, and [we] will take all appropriate action.”

But Apple can’t be happy about the leak either, particularly since it highlighted the fact that Apple spends a million dollars a month on Google Adwords adverising… despite the fact that they have a competing network called iAds.

Of course, a million bucks a month is just a drop in Apple’s coffers, and Apple can’t trust iAds alone to promote their own products successfully yet, given its limited rollout to iOS devices. Still, Apple ultimately intends to go head-to-head with Google Adwords for the mobile space… a blip in the headlines saying they are giving money to their rival has to be annoying, no matter how inconsequential the amount.

[via 9to5Mac]

The previous lines of plastic MacBooks are notorious for developing a wide variety of defects. One defect in particular, cracking plastic, has caused many to aptly refer to these MacBooks as “CrackBooks.”

This article will tell you how to turn that outdated CrackBook into a brand new MacBook. It worked for us. I hope it works for you.

Fans of classical literature rejoice. Project Gutenberg – the publisher of thousands of free, public domain eBooks – is coming to Apple’s iBookstore. Having previewed Apple’s iBookstore, AppAdvice.com reported this morning that the iPad book store will include free access to more than 30,000 public domain titles, including Carroll’s Alice’s Adventures in Wonderland, Conan Doyle’s Sherlock Holmes, and if Apple doesn’t ban it, the Kama Sutra.

The report confirms speculation that the iPad would be compatible with free eBooks.

Have a question? Aardvark Mobile is a great iPhone app that will find a real person to answer it – usually within minutes. It is a wonderfully useful app and has the potential to be an iPhone mainstay for years to come.

Aardvark Mobile is the latest addition to Aardvark: a social question and answer service that emerged from its beta phase earlier this year. Before Aardvark Mobile, users could only communicate with Aardvark through IM or email. The upshot of this was that if you needed a question answered from your iPhone, you had to go through your email or instant messaging app. In most circumstances you were better off finding an answer on your own using Google – even on an iPhone 2G.

But now Aardvark Mobile makes using Aardvark with an iPhone a cinch. So easy in fact, it makes Googling questions from your iPhone seem cumbersome and antiquated.

Apple’s products are generally well built and very dependable. When things do go wrong, Apple normally backs its products with excellent technical support and warranty service. Normally, if your Mac or iPhone develops a problem, Apple’s return policies or warranty service will make it right.

In spite of Apple’s best efforts, some Apple products manifest chronic problems — they’re “lemons.” What follows is a guide, which details some of your options should you get stuck with a lemon.

As the issue of overheating iPhones heats up, Apple might be preparing to point the finger at iPhone owners who fail to keep their iPhones within acceptable temperatures.

Apple recently updated its knowledge base advising iPhone owners how to keep their devices within acceptable operating temperatures.

For many, this was not the answer they were hoping for because Apple’s solution to an apparent defect appears to be to place the burden on the user to ensure their iPhone’s temperature remains within an acceptable range.

What’s troubling about Apple’s position is that it sets the stage for Apple to adjust its iPhone service policy based on the argument that damage caused by overheating the iPhone is the fault of the iPhone’s owner — not Apple.

Remember how Apple resolved the problem with the iPhone’s oversensitive moisture sensor, which some claimed was activated by sweat?

That’s right, if you bought an iPhone with a defective moisture sensor that subsequently gets tripped by sweat or humidity you have to pay Apple $199 for a replacement under the theory that Apple cannot confirm that your iPhone was not exposed to water.

Sound familiar?

Before you rush out and buy that brand new iPhone 3G S, consider the suggestions here. For some iPhone 3G owners, the 3G S may be unnecessary. For those who simply cannot wait read on, because there are ways to minimize the overall cost of the upgrade. In fact, you may even turn a profit.

The iPhone 3G S will be subsidized by AT&T for qualified customers ($199 for the 16 GB model and $299 for the 32 GB model). Unfortunately, if you currently own an iPhone 3G you are not a qualified customer because you entered into a two-year contract with AT&T last year. Unsubsidized, the iPhone 3G S is priced at an exorbitant $599 and $699 (plus the $18 setup fee).

AT&T is probably not going to alter its stance on the matter because, like it or not, offering subsidized phones only to new customers is standard industry practice. If you are an existing iPhone 3G owner, and do not have money to burn, consider all your options after the jump.

By Jonathan Zschau

Apple released the iPhone 3G on July 11th, 2008, which gives you early adopters just a few weeks before your one-year warranty runs out.

What does this mean? It means you should give your iPhone a good hard look to determine if it’s in your best interest to take your iPhone to your local Apple Store to try to obtain a replacement.

There are at least 18 well-known defects with the iPhone, all of which oblige Apple to replace the handset for free. All are detailed are over the next few pages, including ways to test your iPhone to make sure everything is functioning properly.

Issues that Apple considers grounds for replacement include hairline cracks, discolored screens, dead pixels, flakey WiFi, dodgy GPS and crackly speakers.

If your precious iPhone is suffering from any of these problems, read on to make sure you’re properly prepared before you head down to your local Apple store and get a replacement. Hurry, before it’s too late.