Business - page 16

There have been a handful of technologies touted over the past few years that would remove (or dramatically reduce) the need to carry our credit/debit cards, loyalty cards, and even cash. For the past couple of years, NFC has been the technology of choice for turning our phones into digital wallets. Google and RIM have built NFC support into their respective mobile OSes and a handful of manufacturers have built NFC phones, but the technology hasn’t lived up to the hype.

Over the past few months, we’ve heard some delusional things from RIM executives, some sober assessments of its dire straights, and even the story of RIM execs being kicked off a plane for being too drunk and unruly. With that gamut of events, it shouldn’t be too shocking that RIM’s VP of developer relations Alec Saunders recently resorted to a public temper tantrum, complete with condescending personal insults, when the development team behind YouMail announced plans to abandon the BlackBerry platform.

Late last week, Microsoft pulled the Service Pack 2 update to Office for Mac 2011 from its upgrade servers after users complained that the update created problems with the Outlook email and calendar application. The move also coincided with reports that Office vulnerabilities could lead to additional malware infection risks.

Microsoft had released the update the previous week (April 12). After initial reports that users were getting an error messages related to Office 2011 database, the company posted advice for users to follow before attempting to install the update and a work around for some of the problems that users experienced. A few days lated Microsoft pulled the update completely.

Apple has added a new page of iPhone app suggestions for business users. The page, titled iPhone at Work, lists apps broken down into five major categories: organize your day, view your business, manage projects, meet anywhere, and travel light. Each of those sections is further divided to show off the ways that the iOS apps Apple bundles with the iPhone and third-party apps can be used in business.

Microsoft has decided to jump into the mobile management marketplace. The company has announced plans to retool its Intune cloud-based desktop management service to manage iPhones, iPads, and some Android devices. The news follows RIM’s similar decision to include iOS and Android management in the new BlackBerry Mobile Fusion console that it designed for its PlayBook tablet.

Microsoft’s Brad Anderson, corporate vice president of the company’s management and security division division showed off the new version of Intune at Microsoft Management Summit (MMS) in Las Vegas. Anderson’s presentation, however, wasn’t able to illustrate Intune’s upcoming iOS management capabilities because the iPhone used in his demo failed to perform properly with the Intune release being used – an event that The Register reported as seeming “as though the spirit of Steve Jobs was in the room.”

With the number of Flashback-infected Macs dwindling more each day and Apple’s release of software updates that can both clean an infected Mac and prevent infection or reinfection, it’s easy for IT departments and individual Mac users to think that the crisis has passed. That doesn’t mean that it’s time to forget about the issue of malware targeting Macs, however. In fact, the entire event has been a wakeup call to IT and security professionals as well as to the wider Mac community – Macs are not invincible.

When reflecting on the Flashback events of the past couple of weeks, there are five major themes or lessons for businesses and IT department to consider when it comes to supporting Macs going forward.

A few years back Seattle Rex had gone all out on a 17” MacBook Pro – spending approximately $4,500 on the then top-of-the-line machine ($5,100 including AppleCare). The particular MacBook Pro he bought turned out to be defective. The laptop’s Nvidia graphics processor started displaying symptoms of the defect shortly after his AppleCare expired. A few days later the laptop died completely – it wouldn’t even start up. At the time Rex’s laptop broke down the defect was a known and well-documented issue. Apple had even issued a tech note and was replacing defective models as they failed.

One of the interesting tidbits to emerge from testimony during Oracle panent infringment trial against Google is that Oracle had considered producing its own smartphone and buying either RIM or Palm. The testimony came from Oracle chief Larry Ellison, who was a close personal friend of Steve Jobs. Ellison is, in fact, quoted as describing their relationship as “best friends” in Walter Isaacson’s biography of Jobs.

The news raises some interesting questions – not the least of which are whether Jobs knew of the plan and what impact Oracle jumping into the smartphone game against the iPhone might have had on their friendship. Jobs was obsessed with the idea that Google and its former CEO Eric Schmidt (also a former Apple board member) had ripped off Apple’s iOS design work in creating Android.

Puerto Rico based iGenApps showed off its signature service at the DEMO Spring event in silicon valley this week. iGenApps offers the ability to create iOS and other mobile apps with no programming knowledge and just a basic working knowledge of HTML. The service is centered around web app development, but the company claims a premium service will turn web apps into native apps for a price.

Mobile app management company Apperian announced two new features for companies looking to expand the use of iOS, Android, and BlackBerry apps as part of an overall mobile strategy. One feature aims to connect end  users within a company with IT staff and developers for collaboration on new and existing apps. The other is designed to give employees an easy way to rate and comment on apps already in use.

Apperian provides app management and deployment services for business and enterprise customers. The company’s EASE platform allows IT to create internal app stores showcasing both internal apps and public apps that are available through the iOS App Store. The company also provides a range of related services including the ability to push out apps and updates to devices over the air.

The iPhone and iPad are great mobile work solutions for many professions and IT is no exception. With the right collection of apps, virtually every IT job role can become mobile. Systems administrators, user interface designers, and even help desk agents can use their iOS devices to keep tabs on the technologies that they manage and resolve problem at any time from almost anyplace.

IT tools for iOS cover a wide range of ground from basic remote access to network diagramming. Here are a set of tools that no IT department should be without.

Recosoft announced today the latest version of its PDF2Office Professional tool. The software, which allows users to convert PDF files into Microsoft Office documents while maintaining the layout and formatting or the original non-editable file.

PDF2Office Professional is one of several file conversion tools that the company offers. The lineup also includes tools for converting PDF files into iWork documents or Adobe In Design files as well as a tool for converting In Design projects into Office documents.

There have been rumors circulating for some time about Google releasing its own cloud storage service. According to reports, the service is on the verge of release a launch expected next week. Google’s service will enter a crowded market of cloud providers that includes Apple’s iCloud, Box with its new OneCloud feature, and the popular Dropbox.

Public cloud services like these tend to concern business and IT leaders because of the ease with which data migrates out of the office when they’re widely used. A Google service is likely to engender even more privacy and confidentiality issues on the part of businesses – and for good reasons that should concern anyone considering using it.

One of the challenges when traveling internationally with iPhone or iPad is handling data roaming. There are two reasons that it’s incredibly easy to end up with a large bill when traveling for work or vacation.

One reason is that iOS features and apps can use data without you realizing it (iCloud’s Photostream feature being a great example) – to avoid such issues, you can disable data roaming in the iOS Settings app. The second reason is that the costs associated with international data roaming are rarely spelled out well by carriers.

At least one carrier is hoping to change that. This week Verizon announced that it will be offering customers a new set of international data plans intended to make managing data roaming easier to understand and track.

According to a new report RIM’s former co-CEO Jim Balsillie was attempting to reinvent the company as a network services provider before he and RIM’s other former co-CEO Mike Lazaridis were forced to step down earlier this year. Balsillie envisioned RIM partnering with mobile carriers to offer basic smartphone messaging and social network service plans at a fraction of the cost of traditional data plans. The most surprising part of this revelation is that Balsillie planned to offer these services on devices made by other manufacturers.

As with many of RIM’s moves over the past couple of years, this highlights the identity crisis that developed within the company as its market share dwindled after the release of the iPhone and Android.

The AirPrint feature in iOS let’s you print from your iPhone or iPad to your home printer – directly if you have one of the handful of AirPrint-capable printers on the market or using a print server device or utility on your Mac like Printopia or FingerPrint.

AirPrint addresses the basic need to print, but it isn’t really a mobile solution. What if you’re on a business trip or vacation and need to print? What if you’re headed to a meeting and forgot to print out brochures ahead of time?

Almost every cloud storage service on the Internet operates using a freemium model. Anyone who signs up gets a certain amount of storage for free. When someone uses up all their free storage, they can add more for a fee. Cloud providers usually layer on a few extra features for paid customers like the ability to stream audio files or the ability to restore deleted files or older versions of documents. Just like most companies now, they to outsource the support process making it easy for clients to resolve issues easily. Netzen is a company that provides IT support to businesses in the UK, consider checking them out if you need help with your IT.

With so many free options, however, it can be tempting to use multiple services simultaneously. Add files to a free Dropbox account up till the free 2GB, then create an account with Box for the next 5GB (Box’s free limit), then create a SugarSync account and on and on.

This approach, known as cloud squatting, effectively nets users unlimited free storage so long as they’re willing to play an ongoing game of musical chairs with their data. iOS and other mobile apps that can access and edit files across different services make it surprisingly easy for users to become cloud squatters – and it’s surprisingly difficult for a business or IT department to prevent or deal with cloud squatting employees.

This is Readdle‘s PDF Expert 4 for iPad, and a more full-featured PDF reading and editing app you’ll be hard-pressed to find elsewhere.

BYOD programs are popping in workplaces of virtually every shape and size. One of the big advantages of these programs is that you can decide what kind of mobile device (iPhone, iPad, or other device) and what apps make the most sense for your job and how you work. Some companies even offer reimbursement of some of the expenses associated with using your personal tech in the office – an example being your iPhone or iPad’s data plan (or a portion of it).

That sense of freedom is very empowering, but it often comes with the tradeoff of your company’s IT department enrolling your device in a mobile management system. This means that certain features of your device are likely to be restricted for security purposes. It also means that your company will be able to monitor and track how you use your iPhone or iPad and can wipe data remotely at any point. 

Yesterday, Microsoft announced its Windows 8 product lineup. The lineup includes just three editions as opposed to Windows 7 and Vista, which offered twice as many options though some were targeted at developing and niche markets. In addition to streamlining the overall offerings, Microsoft also drew a sharper line between Windows 8 for desktop, notebook, and tablet PCs with x86/64 processors and Windows for ARM-based tablets.

If the dividing line between a full-fledged version of Windows and a version designed for low cost tablets seems vaguely familiar to you, it’s because the strategy is pretty similar to the distinction between Apple’s OS X for Macs and iOS for iPhones, iPads, and iPod touches.

In fact, the entire desktop and mobile lineup that Microsoft is developing seems to borrow pretty heavily from Apple’s playbook.

Quickoffice announced its new cloud service known as Connect at the end of last month. The service is designed to sync Microsoft Office documents between your iOS devices, Android devices, Macs, and PCs. It’s an extension to the Quickoffice apps for iOS and other mobile platforms that offer the ability to create, edit, and view Word, Excel, and PowerPoint files on the go.

Connect by Quickoffice is now available from the App Store and it’s a very slick app and a great addition for any iOS user or mobile professional.

Last week, the Department of Justice filed its lawsuit against Apple and several large publishing companies alleging a complex conspiracy to fix e-book prices and to limit competition among e-book retailers. It didn’t take long for Apple to fire back in a public statement, claiming that the allegations set forth in the DOJ’s complaint “were simply not true” and that Apple’s actions actually served to break “Amazon’s monopolistic grip on the publishing industry” and to encourage — not hamper — competition. Who’s telling the real story?

Thursby last week released ADmitMac PKI 4. The release is a specialized version of the company’s ADMit Mac software that focuses two factor authentication. The solution is largely aimed at government customers and regulated industries like healthcare where data security is paramount.

Thursby’s ADMitMac is an Active Directory integration solution that offers several features beyond the built-in Active Directory support that Apple provides in OS X. It offers Mac management capabilities, improved browsing of Windows network resources including Microsoft’s distribute file system, and a number of other administrative tools.

Recently, we’ve been highlighting some of the major partnerships that are beginning to form between mobile management and mobile/cloud services vendors. These partnerships are strategic and aim to enable IT workflows that better secure, support, and monitor iPhones, iPads, and other mobile devices than what any one company could offer. So far, these partnerships and the integration of solutions that they offer haven’t included Apple or the basic management tools that Apple makes available for free – until now.

Mac and iOS management provider JAMF has posted a guide to integrating the company’s signature solution with Apple’s free Configurator tool to streamline iOS deployment.

One of the traditional ways for IT professionals to highlight their knowledge of specific technologies and technical concepts is through the acquisition of certifications. There are a number of vendor-crafted certifications available as well as vendor-neutral certifications that illustrate competence in various technical disciplines like troubleshooting and repair, security, healthcare, and overall network management. Certifications have never guaranteed a job in and of themselves, but they do help candidates sell themselves to recruiters and IT managers.

One of the many challenges with the consumerization of IT, mobility, and cloud services trends is that they are dramatically shifting the skill sets required to succeed in the IT field. As a result, the perceived value of certifications has fluctuated as softer skills like business integration and project management have become more desirable. The need for professionals that have extremely specialized skills is being surpassed by the need for IT generalists.