Mobile menu toggle

Search results for: "iPhone 5"

The iPhone 5s M7 Motion Coprocessor Is Way, Way More Useful Than You Think [Opinion]

By

performance_m7_hero
MoCoPro.

The M7 Motion Coprocessor (MoCoPro?) in the iPhone 5s is something of a mystery beast. It’s function is clear – it is an always-on low-power chip that processes data from the accelerometer, gyroscope, and compass in your iPhone – but its eventual purpose is still a little unclear. So why don’t we do some speculation?

Ask An Apple Genius: Extending Your iPhone 5 Warranty, Water Damaged MacBooks And Swapping iPhone Colors

By

askageniusanything

This is the Cult of Mac’s exclusive column written by an actual Apple retail store genius. Our genius must remain anonymous, but other than “Who are you, anyway?” ask anything you want about what goes on behind that slick store facade.  

Answers will be published first in Cult of Mac’s Magazine on Newsstand. Send your questions to with genius in the subject line.

With iPhone 5 warranties about to expire for early adopters, our Genius runs through the litany of legitimate issues you can use to get your iPhone replaced for free. We also dive into whether it’s better to be upfront about water damage and switching colors when the Genius Bar replaces your device.

1. My iPhone 5 warranty is about to expire.  How can I get my device replaced for free so I have a new iPhone from the warranty of the old one?

Like any piece of advanced tech, the iPhone certainly has its faults and manufacturing defects, even if they are somewhat rare.

Hardware defects are the easiest way to go

One of the biggest problems we have to swap iPhones for is the sleep/wake button. That button often gives out or gets jammed and becomes unresponsive. If that happens we swap the device. Same thing for the volume buttons. The home button isn’t as common a replacement. We may be able to do a modular repair to replace the flex assembly that goes to your home button. Often times that fixes it, but if it doesn’t we’ll swap it out.

Essentially, hardware defects are the easiest way to go. Camera defects come up frequently too, with issues like spots or lines on the sensor and shutter fails being the most common issue. We don’t have a camera replacement for the iPhone 5, so if you have any of those issues, definitely bring it in. There have also been issues with the iPhone 5’s metal enclosure getting bent out shape. As long as the screen isn’t cracked and the bend or morphing is noticeable, your warranty covers that as well.

Getting an iPhone replaced under warranty for a software issue is a bit trickier. Most software issues that people see will not lead to an iPhone replacement. Before you come to the Genius Bar you’ll be reminded to try rebooting your iPhone and restore from a backup. Those two quick steps usually do fix most software issues. Some software issues – like maybe your WiFi has gone out – can get you a replacement iPhone as long as the Genius can observe and verify the issue.

The good thing about taking your iPhone 5 in for those issues:  it won’t cost you anything and extends your warranty for another 90 days. After two replacements we have to ask a manager for permission to replace an iPhone, even if it’s a legitimate reason. Most of the time managers are cool and will just tell us to go ahead and swap it, but the two-replacement policy is supposed to act as a safeguard from people who try to milk Apple for an infinite number of replacement iPhones.

2. Why won’t the Genius Bar let me change the color of my iPhone when I get it replaced under AppleCare+?

Essentially, we don’t allow it in order to benefit our customers and make sure that inventory flows through the channels in the most efficient way possible.

When you buy a black iPhone, Apple keeps track of how many models it has sold in each color and plans out how many it will need to supply for replacements at the Apple Store. It’s a complicated process to get all the Apple Stores stocked with the right amount of iPhones in the various configurations, even though Apple makes it look easy.

Allowing customers to change colors at random would add an extra element of variation to Apple’s supply chain and could result in supply shortages. And then customers who actually need a device swap in their original color would get screwed over. So, sorry, you’re stuck with your original color choice. Choose wisely.

3. My 30-day-old MacBook Pro had a little accident involving water on the ride home. The screen isn’t working, but it will output video to an external monitor. What’s my best bet when approaching the Genius Bar – pretending I don’t know what happened, or fessing up?

Honesty is the best policy right? The Apple Geniuses are going to find out one way or another that your MacBook is water damaged. It’s better for them to find out from you right away, so fess up to it, but ask them what the best options are.

The Genius Bar is there to fix your computer, but it’s really about fixing your relationship with Apple

Ask them what was damaged and what repairs can be done. Sometimes – especially in your case where you purchased it very recently – they may be able to talk to a manager to help you out, so it’s good start off on the right foot.

The Genius Bar is there to fix your computer, but it’s really about fixing your relationship with Apple. Because the company wants to represent itself well and get great customer satisfaction scores, a manager might give you a break and only make you pay a partial amount of the repair, or even hook you up with a free repair.

iPhone 5s Online Ordering To Begin Friday, September 20th At 12:01AM PDT

By

iPhone5spreorder

 

The iPhone 5c pre-orders went off this morning without a hitch and supply for days, but Apple has decided not to offer pre-orders on the high-end iPhone 5s. Customers looking to grab Apple’s newest smartphone as quickly as possible will be pleased to know that you can wake up at 12:01AM PDT next Friday, buy your iPhone 5s, and get back to bed without suffering through the Apple Store launch lines.

Apple sent customers an email this morning announcing the iPhone 5s will be available to order from the Apple Online Store starting at 12:01AM PDT on September 20th. The lack of pre-orders probably means everyone’s going to slam Apple’s servers at midnight, and who knows how long initial supply will last. But if you miss out, you can always go to your nearby Apple Retail Store which will open a couple hours early at 8AM on the 20th to take your money.

 

Microsoft Takes Aim At The iPhone 5c With Its Own Bad Parody Video [Update]

By

Screen Shot 2013-09-13 at 4.29.37 PM

Update: Microsoft got the message that the video sucks, and it has been pulled.

The Apple parody video fad has been a bit played out the past couple years, but Microsoft thinks its got the comedic chops to take on the iPhone 5c and convince you to switch over to its struggling line of Windows Phones. The company’s WindowsPhone channel on YouTube just released a parody video depicting two stumped iPhone designers who just sit around a conference room table tossing out different color ideas to a pensive Tim Cook.

You would think a multi-billion dollar company like Microsoft could afford some better video production, or at least have the cash to hire a decent writer, but instead we’re left with leprechaun jokes and a plastic fork.

Want an iPhone 5c parody video that’s actually funny? Our pal John Elerick and his crew of Apple bashers are back this year with two banned iPhone promo videos for the iPhone 5c and 5s. Get your laughs in after the jump:

A Gold Lightning Cable To Bling Out Your Gold iPhone 5S

By

juicies+gold-iphone5s

Okay, we’ve had a bit of fun with the gold iPhone 5S, but in reality, it’s a pretty fantastic looking device… and hey, it can resist knife attacks, too. So there’s a lot to recommend the gold iPhone 5s.

If you’re considering buying a gold iPhone 5s, you might also considering throwing a few bucks towards the Juicies+ Kickstarter. They’re making a gold Lightning cable that would look absolutely perfect plugged into your new gold iPhone 5S.

STM Debuts New Cases For The iPhone 5c And 5s

By

stm-harbor-2-5c
The STM Harbor 2 case for the iPhone 5c.

 

Perhaps best known for their bag-making skills, Aussie-based STM Bags is no slouch when it comes to iPhone and iPad armor. This week saw the introduction of a new STM iPhone 5/s wallet case — and two new cases they’ve already prepped for the iPhone 5c.

Did they receive 5c specs from Apple? Nah mate, they say the bonzer new cases are the result of good planning and a lot of hard yakka. Fair dinkum!

New iPhone 5s To Hit Runway At Chavvy Burberry Show

By

burberry

Did you know Sir Jony Ive is a huge Burberry fan? True story. He went to London this past summer to see the runway fashion show put on by Burberry, as you can see in the photo to the right.

Interestingly, Apple on Thursday announced a surprise collaboration with Burberry, a London fashion brand sometimes unfortunately associated with lowlifes, known in Britain as “chavs.”

There he is--far right.
There he is–far right. (Credit: Jenny Palmer)

Ive will certainly be happy today* to hear that Burberry is teaming up with Apple to use the not-yet-released iPhone 5s to capture and share images and video from the upcoming runway show in London, taking place this coming Monday, September 16.

This new collaboration is inteded to showcase the new clothing line, of course, but also to show how great the iPhone 5s iSight camera is, with it’s new, larger pixels, exposure area, and lens. It will allow photographers at Burberry to take high quality photos and high resolution video of the runway models, product details, and moments backstage.

Just imagine all the slo-mo.

1 24 25 26 27 28 360