Apple was quick to rectify the “random shutdown” problem affecting some iPhones by offering in-store battery replacements for affected customers. Unfortunately, it seems that already-busy Apple store employees aren’t too happy about the replacement program.
Given that each replacement takes between 20 and 45 minutes, and staffers are doing 15 to 30 replacements per day, it’s quickly adding up to “more than we [can] replace,” according to a longtime Genius Bar guru.