Apple has acknowledged that the problem with certain iPhones shutting down at random may be more widespread than initially thought.
The company previously said the problem existed only in a small quantity of iPhone 6s units produced between September and October 2015, which it committed to replacing for any customers who had experienced the fault.
However, in a new statement aimed at the Chinese market (which Tim Cook has been outspoken about believing will soon be Apple’s largest), the company admits that a “small number of customers outside of the affected range have also reported an unexpected shutdown.”
While Apple says some of these shutdowns “occur under normal conditions in order for the iPhone to protect its electronics,” other cases have baffled Apple engineers.
What’s causing iPhone 6s shutdown?
To help figure out what’s going wrong, Apple plans to issue an iOS update containing an “additional diagnostic capability.” This will be available next week, and will gather information from handsets. Apple thinks the data will allow lead to a fix for the problem.
These improvements will be issued as an over-the-air update, suggesting that they’re software- rather than hardware-based. Or at least Apple hopes they are…
Have you experienced any unexpected shutdowns with your iPhone? Leave your comments below.