Apple store workers have a certain number of freebies they can use to “surprise and delight” unsuspecting customers, according to an ex-employee whose video about the supposed policy went viral.
“People would come in with like water-damaged phones and you’re not allowed to replace those without a fee,” TikTok user @Tanicornerstone says. “However, the geniuses used a ‘surprise and delight’ to be able to give somebody a free replacement.”
Pro tip: Customers who come off as jerks need not apply for such special treatment.