Apple tops analyst firm MBLM’s latest 2020 brand intimacy study, which ranks the companies that made the most emotional connections with customers during the year of COVID-19.
According to MBLM, Apple achieved a “Quotient score” of 74.0 out of 100. Some 40% of users said they could not live without the brand. Meanwhile, 21% said they would be willing to pay 20% more for the brand’s products and services (the so-called Apple Tax in action).