Why is Apple supposedly providing South Korean customers refurbished iPhones instead of new handsets when the device breaks? That will be the central question when the Cupertino, Calif. company faces that nation’s legislators. Just days after expected record-breaking iPhone sales are to be announced, the company must answer the Korean parliament October 21.
At issue is Apple’s reported tendency to issue refurbished units when responding to repairs, a move appearing to depart from its stated repair and replacement policy. Farrel Farhoudi, Apple’s senior iPhone service director, is scheduled to take the hot seat. Farhoudi, also the former AppleCare Business Development, has been with the Cupertino, Calif. firm since 1993.