San Francisco resident and Uber user James Alva has taken to social media to complain that not only did the car and driver he ordered using the app not match the description he was given — but also that the driver became both physically and verbally abusive.
Alva summoned an UberX ride (an app which connects passengers to third-party drivers) using his iPhone after leaving a bar in the early hours of Sunday. At this point the notification on his phone told him that the driver sent would arrive in a silver Toyota Prius.
A short time later, Alva reports that a blue Prius showing a different license plate turned up — along with what he thought to be a different driver.