Just a shade over nine years ago, Apple launched iTunes, a fairly late, fairly average MP3 player with CD burning built in. And though it lacked many of the features of Audion, then the best music player for Mac, it not only became the market leader, but it set the stage for the iPod, widespread legal music downloads, legal TV, the iPhone, and soon the iPad. It would be no exaggeration to say that iTunes saved Apple. It would be no exaggeration to say that iTunes is now Apple’s most successful piece of software ever in terms of users.
But it would also be no exaggeration to call it the worst piece of software Apple makes and the one thing that could disrupt Apple’s current march to mobile device dominance. It has bloated into a crashy kludge that the rest of the Apple universe depends upon. Despite a lot of good intentions from amazing software developers, iTunes has become Apple’s Internet Explorer 6 — an unmitigated disaster.