Apple Store issues cause frustration for many iPhone 13 buyers

Apple Store problems frustrate many iPhone 13 buyers


iPhone 13 in Apple Store
A painful experience for some.
Screenshot: Cult of Mac

The preorder experience for iPhone 13 proved less than enjoyable for many customers Friday morning, with Apple Store problems causing all kinds of headaches. Complaints quickly flooded Twitter as various errors plagued would-be upgraders fighting to get their orders in quickly.

If you ever preordered an iPhone before, you know you need to act fast to ensure that you secure the model you want for launch-day delivery. It doesn’t take long for shipping dates to slip. And once they do, you can end up waiting weeks for your new handset to arrive.

It’s incredibly frustrating, then, when you’re up, bright and early, to place your preorder as soon as physically possible and instead of breezing through the checkout process, you’re instead met with Apple Store errors.

Preordering iPhone 13 isn’t fun

Many customers took to Twitter this morning to detail their preorder woes. Some report loading issues and errors with the Apple Store online, while others ran into problems trying to process trade-ins. Others found glitches when paying with Apple Card and the iPhone Upgrade Program.

Mark Peters called the preorder process the “worst checkout experience of any iPhone launch,” and said he ran into script errors, slow loading times, and buttons that simply didn’t work.

Cult of Mac’s own Ed Hardy also ran into the online store’s button problems. He eventually called Apple Support on the phone but was told by the automated system that it couldn’t take his order and wouldn’t send him to a sales representative before hanging up. As I write this over an hour later, Ed still hasn’t been able to order iPhone 13.

Others had more success

Of course, plenty of other iPhone 13 adopters were able to sail through the preorder process without any problems whatsoever. It’s inevitable that when millions of people attempt to order the same product at the same time, a decent number are going to run into problems while the majority are just fine.

How was your iPhone 13 preordering experience this morning? Let us know down in the comments.


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