Apple’s new exchange program targets faulty European iPhone adapters

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Apple has launched an exchange program in 36 countries for certain models of its 5W European USB power adapter, saying that there is a risk that they might overheat and pose a safety risk.

Identified as Model A1300, the affected adapters originally came packaged with iPhone 3GS, iPhone 4, and iPhone 4s models which shipped between October 2009 and September 2012. Apple is letting owners of these chargers replace them with new adapters in participating Apple Authorized Service Providers. Replacements will be made so long as the corresponding iPhone serial number is verified.

While the Model A1300 chargers will only overheat in “rare” instances, Apple isn’t taking any chances — noting that:

“Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange every affected power adapter for a new, redesigned adapter, free of charge. We encourage customers to exchange any affected adapter for a new one as soon as possible using the exchange process below.”

The program is different from Apple’s third-party charger takeback program, which launched in more than 30 countries in 2013. That program allowed users to trade-in third-party USB chargers in return for a discount on an official Apple charger. It was created following the news that a Chinese woman had been electrocuted after using a counterfeit charger for her iPhone.

If you think you have an affected charger, you can visit the relevant Apple page here for help identifying it, as well as advice on locating your nearest Apple Authorized Service Provider.

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About the author

Luke DormehlLuke Dormehl is a UK-based journalist and author, with a background working in documentary film for Channel 4 and the BBC. He is the author of The Formula: How Algorithms Solve All Our Problems, And Create More and The Apple Revolution, both published by Penguin/Random House. His tech writing has also appeared in Wired, Fast Company, Techmeme, and other publications. He'd like you a lot if you followed him on Twitter.

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