Hey there, college seniors! Looking for a great first job in beautiful Austin, Texas? Know a lot about phones and iPods? Apple is looking for you! Yes, the signs are out that the iPhone is really almost here: Apple is hiring iPhone tech support representatives, and you could get in on the ground floor. It looks like a typical tech support job for Apple, but I found this quite funny:
Preferred Qualifications:
“¢ Experience with Microsoft applications such as Office or Outlook
“¢ Ability to navigate in the Windows environment –œ such as getting basic system information, explorer navigation
“¢ Basic understanding of hardware configurations –œ such as USB vs. Firewire
“¢ Knowledge of Device manager –œ( Knowing when something is connected/mounted)
“¢ Knowledge of program files and system files in Windows
“¢ Experience with troubleshooting external devices in Windows
“¢ Understanding specific media file types used by iTunes/iPod/iPhone –œ AAC, Mp3, Wav, mpeg4
“¢ Basic installation and removal of application in Windows.
“¢ Experience with iTunes in Windows
“¢ Must act independently and be self-motivated
“¢ Excellent interpersonal skills
“¢ Must act independently and be self-motivated
“¢ Ability to work in dynamic situations
Now, one interpretation of the bolded line items is that Apple recognizes that many, if not most of its iPhone customers will be Windows users, not Mac people. I prefer to believe that Apple understands that Windows users won’t be able to figure out how to troubleshoot their own problems. The Mac folks will be fine. Please note, by the way: It’s doubly important to act independently and be self-motivated for this job!
AfterCollege – Entry Level Jobs & Internships
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Pete Mortensen is a design strategist for consulting firm Jump Associates and the co-author of Wired to Care: How Companies Prosper When They Create Widespread Empathy, a book and blog that are significantly more interesting than you might initially think. Pete’s particular Apple avocations are both around design–interface and industrial. Follow him on Twitter!
2 responses to “Apple Seeks iPhone Tech Support Representatives”
True! Because iphone users using macs are gonna plug and play. Windows folks are gonna plug and PRAY. So if Windows F*ked up, they need experience tech support to deal with that.