Life at Apple has been phenomenal ever since Tim Cook took over as CEO. AAPL shares are up 120 percent. 750 million iOS devices have been sold. $100 billion was returned to shareholders. And Apple just became the first $700 billion company in history.
To celebrate a successful 2014 campaign, Cook sat down with Goldman Sachs President Gary Cohn today to talk about how Apple achieved its unbelievable results, as well as what other tricks the company has up its sleeves.
Here are the 12 biggest revelations from Cook’s Goldman Sachs tech conference appearance:
Apple doesn’t believe in the Law of Large Numbers
Analysts have questioned whether Apple can continue to increase iPhone sales year-over-year. There’s got to be a ceiling somewhere, but according to Cook, that’s not something the company ever thinks about.
“We don’t believe in laws like the law of large numbers,” explained Cook. “Steve ingrained in us that putting limits on your thinking is never good. So we’re never focused on the numbers. We’re focused on the things that produce the numbers… We’re a product company.”
Spaceship campus will be solar powered
It’s hard to think of another company that has taken climate change as seriously as Apple the past few years. The company plans to power all of its corporate and retail office with 100% renewable energy, and Cook just announced they’ve partnered with First Solar to build a 1,300-acre solar farm in Monterey, California.
“We know at Apple that climate change is real,” said Cook. “Our view is that the time for talk is past and the time for action is now. We’ve shown that in what we’ve done. We’re running all our data centers on renewable energy.”
The solar farm will cost Apple $850 million and generate enough energy to power 60,000 California homes. The energy generated will be fed into the new Apple campus, as well as other corporate offices, data centers and retail stores in the state of California.
Apple Watch will change people’s lives
What makes Apple Watch special? It’s something a lot of Apple fans have debated since the big unveiling in September. In Tim Cook’s eyes, the biggest sell for the Apple Watch will be that it can change your life. And it’s totally customizable to what you want.
“There are several things that are called smartwatches that are shipping, but i’m not sure you could name any,” Cook said. “There are none that have changed people’s lives. At Apple, that’s our objective. We see the Apple Watch doing that.”
The most exciting Apple Watch features won’t actually come from Apple though. As we’ve said before, third-parties will shape the future of Apple Watch more than anyone, and Tim’s totally cool with that.
“The things that 3rd parties are working on I’m super excited about. Everyone’s going to have their favorite thing, just like when the App Store came out,” explained Cook.
More diversity please
Tim Cook took a moment during his interview to point out that were was a whole lot of dudes in the building, but not enough ladies.
“I see too many men in the audience,” said Cook. “You need more women and more diversity.”
Tim obviously hasn’t looked at his own leadership page in a while.
Apple is not a hardware company
The debate over whether Apple is truly a software company or a hardware company has raged among Apple fanboys for decades, but Tim Cook squashed it once and for all tonight.
“We haven’t been a hardware company since I’ve been at Apple. I don’t think Apple’s ever been a hardware company since the beginning of time. I don’t think any people that really know Apple would call us a hardware company.” Cook says customers who buy Apple hardware are buying an experience that’s an integration of services.
“Apple Pay was only possible because we were able to design the hardware, the software, and the service. You could imagine trying to do this with other companies and you’d pull your hair out.”
Apple Pay is bigger than Cook thought it would be
Apple Pay barely launched by the end of 2014, yet it’s already become the most popular form of mobile payment at many retailers across the U.S.. Tim said Apple Pay’s early success has surpassed even his expectations.
“Apple Pay was about doing something simple,” explained Cook. “It had to be easier than pulling out your wallet and taking out a card. I think we’ve come up with something that people love to use. Panera Bread told us 80% of their mobile payments are on Apple Pay…. The response has been incredible. I would never have predicted we’d be where we are now.”
Privacy is Apple’s big selling point
“We think customers will go to people they trust with their data. Because it’s not just sharing one thing that’s going on now. It’s that people unknowingly sharing a number of things in their lives, and then someone can connect the dots and learn 10 things about them that they didn’t want anyone to know.”
With HealthKit and Apple Pay giving Apple more opportunities for Apple to monetize data, Cook said Apple isn’t looking into getting into that type of market.
“We believe customers have the right to privacy,” said Cook. “We make money when you buy one of those [pointing to an Apple Watch]. We think that’s the way customers want us to look at the world.”
Cook’s credit card was stolen
Tim said his credit card details have been stolen three times. Three times! Cook highlighted “not having to carry around you credit card” as one of Apple Pay’s biggest features because it reduces theft and fraud.
“With Apple Pay we never give the merchant your credit card number. We don’t even know what it is.”
People everywhere want a great product
Gary Cohn asked Tim Cook whether iPhone sales will always be sustainable if Apple only pursues high-end devices, rather than making cheaper handsets too. Cook immediately dismissed criticism that Apple needs to make cheaper iPhones to survive in places like China.
“It’s a bunch of bull! It’s not true,” exclaimed Tim. “People everywhere in this world want a great product. They may not be able to afford it. But ff we do our jobs right and keep making good products, I think there’s a good business there.”
Our mantra has been to make the best, not the most…We want to give people a good value and if we can develop something that’s really great then we would do that. But what we won’t do is something that’s second rate, because that’s not what Apple stands for, and that’s not what customers want.”
How Apple took over China
China bought more iPhones than the U.S. for the first time ever last quarter, but Apple’s future wasn’t always so rosy in China. Just four years ago the company was getting dominated. Cook credits the turn around to Apple’s expanded presences in the country by opening up new flagship stores and creating 40,000 more points of sales in China.
“More than anything we put our personal energy into it and tried to respect it and it started to work.” said Cook. “I still think we’re not too far from the surface. That country has such an enormous amount of people moving into the middle class, I’ve never seen anything like it.”
Cook said there are other areas in the world where Apple still hasn’t spend enough energy trying to break into. India was specifically mentioned as Apple’s next potential big market.
Apple wants to change the way we work
Apple partnership with IBM is a huge deal for Apple. The company has decided its new mission is to change the way people work, and the only way they can get there is with IBM’s specialty.
“I couldn’t be happier with how it’s taken off right now,” said Cook. “I really think it’s big. This is not a small thing. The truth is, enterprise hasn’t moved to mobility like consumers have.”
“Both of us bring a significant amount to this. We want to change the way people work.” Cook said. “We knew we needed to partner with someone and we looked around and it became clear to us that IBM would be a fantastic partner.
Future of the Mac
Apple Watch, iPhones and iPads have stolen the spotlight from the Mac over the years, but Apple still sees a ton of potential in the personal computer market and doesn’t plan to abandon the Mac anytime soon.
“I think it has a bright future,” explained Cook referring to the Mac lineup. “We’re innovating like crazy in it. We came out with the Retina 5k iMac. Our notebooks have incredible battery life. The OS is unbelievable. We’re the only company that has a mainstream desktop operating system and a mainstream mobile operating system. Nobody has both but us, so we can continue to give people an experience that’s a jaw-dropper.”
Buster Hein is a freelance writer who lives in Phoenix, Arizona. Twitter: @bst3r.
15 responses to “12 juicy info nuggets plucked straight from Tim Cook’s brain”
One of the best CEO the world has ever seen
I think it’s to early to make that call, but he is in the right path IMHO
If Tim Cook and Apple’s mission is to truly “change the way people
live,” how about warning the population that LEGITIMATE emergency
evacuations for large, confined crowds (stadium, ballparks, etc.) do NOT
come from their personal cell phones? I’m pretty sure he knows, or at
the very least, can figure out what I’m talking about. Hint: it’s
called an artificially generated stampede — agsaf dot org
He might but the rest of us or most look at that as pure jibberish.
Rose — if you can come up with a better way to convey this message, please drop me a line. I’d be deeply appreciative.
Message to Tim Cook. Women tend to not gravitate towards the high tech industry. Just look at the number of women that are enrolled in computer engineering, computer science and other disciplines in college that apply to the high tech industry. It’s how they are raised, or their inherent interests. I wouldn’t hire someone purely from the standpoint that they are a certain gender or skin color, etc. isn’t always the best approach, it’s hiring the most qualified person for the job that will assimilate into the corporate culture and will conduct themselves with honesty and integrity.
“Diversity.”
These are the same lot who say we should be colorblind and not “gender bias” right??
Let me explain the stupidity of these people:
It’s called ‘political correctness’ and leftists are the only ones who allow it.
If Cook had mentioned that there were too many whites in the audience he’d be roasted alive.
FFS.
I call BS. With the number of Gov’t breaks and mandates and incentives yada-yada-yada out there. A company would be foolish NOT to hire. The problem is and something the “leftists” as you put it are totally ignoring is – you cannot hire what does not come to your door. Period. Companies like Apple and Google are under the microscope and they would hire if they had QUALIFIED candidates showing up. In fact I would say if you had three candidates that were equal across the board the minority and the female would get hired first because of this. The numbers in the companies MATCH the numbers graduating. Do some research. The problem minorities and women are not going into these areas. And to hire someone because they are a % is just complete and utter asinine and a quick guide to failure of a company. Get them in college and interested and then get them out the door to jobs.
Renewable energy is really great, but Tim Cook needs to check the latest on “climate change”. It has been proven to be a hoax for the last several years. This being said, I think it’s great that Apple is using solar energy. Their investment in this technology will help push it forward. Of course I know I’m going to get verbally throttled by all of the global warming zealots for speaking the truth. Do your worst.
The existence of global warming should be left up to the scientists not politicians. The 97 to 3 ratio is now over 10,000 to 1, agreeing that global warming is occurring and is anthropic in origin. Do your best to not get your facts from FOXNews, the vast majority of their viewing audience will be dead in a couple of years and we have our children and grandchildren to worry about.
There is no “Law” of Large Numbers … only a “Theory” of Large Numbers.
Just stop trying to make products thinner and give us back the user replaceable SSD and RAM and I’ll continue buying for years to come. Please. I’ve got a Late 2011 15in MBP and unfortunately it may be the last Mac I have if I can’t replace my own parts without voiding my warranty.
I don’t want to be tied down to getting an Apple store/reseller to replace the parts if my laptop craps out on me 48 hours before an assignment is due.
Tim Cook is okay but under his leadership we now have zero Macs with expansion slots, soldered in RAM, usually half of what the microprocessor can handle and lobotomized Mac Minis (the 2012 quad core i7 is far more powerful than the current top-of-the-line Mac Mini).
Cook may be making money hand over fist for Apple, but the Mac is seriously suffering. Yosemite is horribly buggy, ugly, and a step back for many Mac users. Cook has done many great things but he isn’t the visionary that Apple needs at the helm.
“…Yosemite is horribly buggy, ugly,…” Not sure buggy is accurate. I have been using it for several months from Video editing to my web/program development and I have had few if any problems. Now I think the flat icons are bad but everyone uses them, but I have grown to like them now. But still not a “professional” as the prior version but Windows and Google all have the flat boring icons it’s the latest trend.
Apparently you don’t follow too many Mac boards. Mail no longer pays attention to the “Junk” or “Not Junk” button if you have an iCloud account, many people have WiFi connectivity problems, iTunes has its own encyclopedia’s worth of issues. There are interface issues like dark blue buttons with almost unreadable black text, menus that are not recognizable as menus until they’re actually clicked. Take a close look at toolbar icons… so retro that they’re simply hi-res versions of the monochromatic icons found on the Lisa.
I see Yosemite as Apple’s Vista. Yuk.