November 30, 2003: Apple expands its retail chain outside the United States, opening its 73rd Apple Store in Tokyo’s trendy Ginza shopping district.
On opening day, thousands of Apple fans — possibly the biggest queue in Apple history — line up around the block in the rain to gain early access to the store, which offers five full floors of Apple product goodness.
Steve Jobs does not show up for the opening. However, shoppers hear a welcoming speech from Eiko Harada, president of Apple Japan.
Apple Store Ginza: International expansion
The location of the Japanese store made clear that Apple wasn’t just a tech company, but a lifestyle and fashion company, too. While that seems obvious now, it certainly didn’t in 2003. To cement this notion, Apple skipped Tokyo’s famous electronics district Akihabara in favor of glitzy Ginza. That put Apple in the immediate vicinity of fashion brands like Dior, Gucci, Louis Vuitton, Prada and Cartier.
One person who queued up for the opening of the Ginza Apple Store likened it to the opening of Tokyo Disneyland: a fascinating blend of Japanese culture and pure Americana.
“Usually, when a new store opens in Japan, the clerks would welcome the customers by bowing. It is especially so in Ginza,” Tokyo-based consultant Nobuyuki Hayashi wrote on his blog. “But this was not the case at Apple Store. The store stuffs [sic] were welcoming the customers with applause, cheers and high fives. I have seen some grand openings of new stores … but no other opening showed this kind of excitement.”
As had become customary for an Apple store opening in the United States, the first visitors to Apple Store Ginza received a T-shirt to commemorate the event. In this case, the larger-than-normal queue meant extending the giveaway from the typical first 1,000 visitors to the first 2,500.
The Apple Store Ginza also offered a Grand Opening Sweepstakes. One lucky winner took home a 15-inch iMac with Combo Drive, a Canon DV camcorder, a digital camera and a printer.
Apple’s Japanese connection
Both late Apple co-founder Steve Jobs and former Apple design chief Jony Ive admired Japan very much — particularly when it came to Japanese designers’ minimalist aesthetics.
Jobs was also taken by the country’s focus on Zen, which heavily influenced him from his student days on. Even his decision to wear a “uniform” consisting of a black turtleneck and jeans sprang from Japanese roots. (He began dressing that way after an inspirational conversation with Sony chairman Akio Morita.)
Jobs once even considered implementing an official uniform for all Apple employees. “I came back with some samples and told everyone it would be great if we would all wear these vests,” he later recalled. “Oh man, did I get booed off the stage. Everybody hated the idea.”
Still, Cupertino had a mixed history when it came to Japan. Reportedly, the U.S. Department of Commerce once published a manual using Apple’s early attempts to crack the Japanese market as a case study of how not to do business in the country.
By the time Apple opened its Ginza store, however, things had changed. PCs had become far more widespread in the country (something that happened later than in the United States). Meanwhile, generational shifts made Apple cool with younger customers drawn to the company’s “Designed in California” aura.
Apple: Big in Japan
Today, Japan continues to be a stronghold for Apple. Despite early predictions that the iPhone wouldn’t succeed in the country, Japan embraced the handset. Apple opened several more retail stores there, including a second Tokyo location (in the city’s Shibuya region) and others in Aichi, Fukuoka, Hokkaido, Miyagi and Osaka.
Perhaps the most unique thing about Japanese Apple stores is a “mystery bag” handed out on Japanese New Year to people who wait in line.
Apple Store Ginza in the news
Since its opening, Apple Store Ginza has been in the news a couple more times. In 2011, it was heavily featured on the news after Steve Jobs’ death, when it became a gathering point for Japanese Apple fans to pay tribute to the company’s innovative CEO.
And in 2022, Apple vacated the original Ginza store’s location, moving to “Japan’s first 12-story building made of a fire-resistant wood and steel construction,” according to Nikkei Asia.
Did you ever make it to the Apple Store in Ginza? Have you ever attended the opening of an Apple store? Leave your comments below.