Yes, lots of people still use their smartphone to make calls, and some iPhone 7 and iPhone 7 Plus owners are having a bad experience doing just that. Many report poor sound quality on both devices during calls, and it’s not yet clear if software or hardware is to blame.
Apple’s latest smartphones, just like their predecessors, have been praised for their call quality in reviews. They have excellent noise cancellation that works wonderfully to block out the sound around you and make the person you’re talking to loud and clear.
But some iPhone 7 and iPhone 7 Plus owners aren’t getting to enjoy that. According to reports on Apple’s support forum, there’s a problem that is causing phone calls to become distorted.“So we just got 2 new iPhone 7 Plus’ and I am noticing that the incoming call audio quality on both sounds strange,” writes one user. “Incoming audio sounds distant. Like it is coming from behind the phone or something.”
“It’s like the phone is hollow and the sound is coming from behind it,” writes another. “Only for phone calls. Audio from everything else is just fine.”
It’s unclear what is causing the issue. Software or hardware could be to blame, but the fact that it isn’t widespread — not every iPhone 7 owner is experiencing it — suggests it may be the latter, which can’t be fixed with a simple over-the-air update.
Apple hasn’t officially responded to this problem yet, and a Community Specialist on its forum simply linked to a support document that provides some troubleshooting tips “if you hear no sound or distorted sound from your iPhone.”
If you are one of the unlucky ones who has this problem, then, it seems there’s little you can do about it right now. Some users say that turning the call volume down helps make the audio clearer, but that’s no good if you’re in a loud environment.
How’s the call quality on your iPhone 7?