Apple Rolls Out Developer System Status Page, Promises To Keep Fixing Things


Well done, Apple.
This is how to communicate.

Apple just sent out an email announcing that it has a new System Status page for developers who want to track what’s going on with the still-down Dev Center after it was apparently hacked a couple of days ago.

The email apologizes for the “significant inconvenience” caused by the downtime, and assures developers that it’s been working non-stop to overhaul the systems behind the Dev Center, update server software, and rebuild the entire database now that it’s been compromised.

In addition, they’ve created a one-stop web page with the status of each specific service, noting whether the services in question are yet online or still off.

Apple said, via email, “We plan to roll out our updated systems, starting with Certificates, Identifiers & Profiles, Apple Developer Forums, Bug Reporter, pre-release developer libraries, and videos first.” As of this writing, there are only two systems online: iTunes Connect and Bug Reporter.

Apple plans to restore software downloads next, to allow developers to get the latest betas of iOS 7, XCode 5, and OS X Mavericks, which still went live two days ago, even with the Dev Center down as a whole.

The System Status page is available now, and will keep track of the services as they go online. If you’re a developer who’s membership is set to expire during the downtime, Apple says, your membership will be extended and your app will stay on the App store until this is all fixed.

While the Dev Center downtime is nothing to be happy for, this kind of direct communication is an example of how to do it. Bravo, Apple.

Source: Dev Center