Numerous T-Mobile iPhone users are complaining that their handsets are reportedly suffering bizarre outages, causing them to reboot at half-hourly intervals.
On social media, users are describing how their Uncarrier iPhones crash every 20 to 30 minutes while they are using certain apps, leading to a Microsoft-style “blue screen of death” and then a reboot.
The problem doesn’t seem to be tied to a particular iPhone model or version of iOS, with iPhone 5s, 6 and 6 Plus users, running both iOS 8.1 and iOS 8.3, all reporting the problem.
One Reddit user who contacted T-Mobile was advised to hard reset their iPhone, clear out old text messages, and then do a full factory restore in iTunes before restoring from backup. The user in question noted that T-Mobile believes the issue is related to memory problems, and is prompting “a lot of calls.”
Things aren’t completely hopeless, though. A post on the Apple forums suggests the osier is triggered by the Wi-Fi calling feature T-Mobile introduced in 2014. By disabling this and VoLTE it is possible to solve the issue. If this still doesn’t work, users can disable these two services and then perform a factory reset.
Source: iMore
Luke Dormehl is a U.K.-based journalist and author, with a background working in documentary film for Channel 4 and the BBC. He is the author of The Apple Revolution and The Formula: How Algorithms Solve All Our Problems … and Create More, both published by Penguin/Random House. His tech writing has also appeared in Wired, Fast Company, Techmeme and other publications.
3 responses to “Some T-Mobile iPhone users are suffering a case of ‘blue screen of death’”
That will really stink if wifi calling is causing this. That’s one of the biggest reasons, in my opinion, to choose T-Mobile.
This happened to me multiple times yesterday. iPhone 6 Plus 64GB iOS 8.3 T-Mobile prepaid. I haven’t changed any settings or done a restore, and the reboot thing hasn’t happened since roughly 8pm est. fingers crossed.
Your article says that users are experiencing this when “using certain apps” – how about telling us what those apps are so that those of us who are T-Mobile customers and have yet to experience this issue know if we are at risk?!?!?!