How To Work Around The Mavericks Mail App Retrieval Bug [OS X Tips]

mail bug

Has this happened to you?

New email messages may only appear to arrive in your Mail app when you first launch the app. No new mail seems to arrive until you actually quit and then relaunch Mail.

If this is a problem for you, Apple has released a new workaround that will get your mail coming in without having to quit the entire app.

Launch Mail and it will get your new email. If you want to check your mail later, and nothing has arrived, head up to the Mailbox menu and choose the “Take All Accounts Offline” option. Then, choose the “Get All New Mail” option from the same Mailbox menu.

toolbar buttons

If you don’t want to pull down a menu every time you want to check your mail, you can add a couple of buttons to the Mail app Toolbar.

customize toolbarFirst, choose Customize Toolbar from the View menu, and then drag both the “Take All Accounts Offline” button and the “Get Mail” button to your Toolbar. Then, you can just click each button in the same order as above and Mail will get your new emails without having to actually quit and relaunch the app itself.

It’s a silly workaround, but until Apple fixes the Mail app itself or those specific email providers change the way the email comes in, it’s the best we’ve got.

  • aardman

    I’m just curious why it would be so hard to fix this bug.

  • robraden

    That solution didn’t work for me. I had to give up on Mail.

  • dan

    is “retreival” the Australian spelling?
    the title mars the useful content.

About the author

Rob LeFebvreRob LeFebvre is an Anchorage, Alaska-based writer and editor who has contributed to various tech, gaming and iOS sites, including 148Apps, Creative Screenwriting, Shelf-Awareness, VentureBeat, and Paste Magazine. Feel free to find Rob on Twitter @roblef, and send him a cookie once in a while; he'll really appreciate it.

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