A large proportion of iPhone 4S adopters have been hit by an issue on the new device that randomly mutes their audio when they make a call. Their recipient appears to pickup — or the call goes to voicemail — but they do not hear anything.
If you’re one of these users and you’re hoping for a fix in Apple’s upcoming iOS 5.1 software update, then you may be disappointed. According to developers already testing the release, it does not address this particular issue.
The problem has been reported by many iPhone 4S users throughout a 109-page thread on Apple’s Support Communities website, with many already referring to the issue as “Audiogate.” I’ve actually been experiencing the same problem on my own device in recent weeks, which is due to be replaced by my carrier here in the U.K. today.
I probably wouldn’t have requested a replacement if I’d have known this was a widespread problem affecting many iPhone 4S users. I assumed before I called Vodafone to report the issue that it was rare, and they instantly declared it a hardware issue and said I would need a new device.
Unsurprisingly, Apple has not issued an official statement acknowledging the issue, and more importantly, the company is yet to fix it. Even in beta releases of its iOS 5.1 update — which is currently being tested by developers — the issue remains.
AppAdvice reports that iPhone 4 users with the same problem have discovered a full restore will help, while those with the latest device have had little success using this method.
Let’s hope the issue is addressed before iOS 5.1 goes public.
Have you had audio problems with your iPhone 4S?