No one’s disputing that the unprecedented demand for the iPhone 4 would have tested the limits of even the most thoroughly tested and fail-proof preorder system…. but even giving AT&T the most generous benefit of that doubt, yesterday was an utter debacle for them in almost every way: not only did their pre-order system fail in almost every way imaginable, but in the process, they yet again exposed their customers’ private data.
When iPhone 4 pre-orders went live yesterday, a huge volume of customers discovered it was virtually impossible to order one online directly from AT&T, with many realizing the best way to get an iPhone 4 was to order it for in-store pick-up at an Apple store.
According to a source speaking PC World, the demand put on AT&T’s servers had less to do with the sheer volume of demand than the fact that AT&T didn’t even test their ordering system before the launch.
Perhaps that failure to test the system thoroughly explains AT&T’s other major SNAFU yesterday: dozens of AT&T customers reported that logging into pre-order the iPhone 4 would often log them into other people’s accounts, exposing these users’ personal details, including credit card information and personal address.

