Walk into your local AT&T, Verizon or Sprint store and ask to look at the latest and greatest smartphone. A store employee will show you the Samsung Galaxy lll and other Android phones from the likes of HTC and Motorola. You may be shown a Windows Phone like the Nokia Lumia 900. At Verizon, you’re definitely going to be shown about the Motorola DROID RAZR 4G.
You won’t get pitched the iPhone as easily. In fact, many walk into a store with the plan of buying an iPhone and come out with the latest Android phone in hand.
Why? Employees and customers we’ve spoken to agree that sales reps from all three big carriers discriminate against the iPhone on the store floor, but it’s not a conspiracy: profit margins and device-specific incentives pressure employees to intentionally steer customers away.