Reddit user labuzan posted a nice story today, detailing how a family iPhone went through the laundry, and what happened when they took the dead device to an Apple Store and told their story.
The results were not what you might expect.
Instead of charging for a replacement phone, the Apple employee serving them handed one over free of charge, saying: “We made an exception.”
Needless to say, a family already loyal to Apple just got its loyalty quotient increased by several notches.
Giles Turnbull is a freelance writer in England. He also writes for the Press Association and The Morning News. You can find out more at his website, and follow him on Twitter @gilest.
