Apple updated its Keyboard Service Program today to also include support for the 2018 MacBook Pro and 2018 MacBook Air.
The news comes on the heels of Apple’s unveiling of new MacBook Pros this morning with 8-core processors and butterfly keyboards with new materials. With the updated program, any MacBook with a butterfly keyboard is now eligible for service free of charge.
Apple issued an apology for its butterfly keyboard problems earlier this year. For several years the keyboards have exhibited problems with sticky keys or unresponsive keys. The company says only a “small percentage of the keyboards” have problems.
MacBook Pro 2019 still has the “butterfly” keyboard
We thought Apple might finally ditch the butterfly keyboard completely, but the company is staying the course on it for at least one more generation. The Loop was told by Apple that they “changed the material in the keyboard’s butterfly mechanism that should substantially reduce issues.”
Even though Apple’s using new materials, the butterfly keyboards on the 2019 MacBook Pro are classified as third-gen butterfly keyboards, the same type found on the 2018 MacBook Pro and MacBook Air.
All repairs made on the keyboard are free of charge. Apple has even sped up the repair process by fixing the keyboards in stores within 24 hours instead of shipping them out to a repair facility.