Apple vows to fix iPhone X units that don’t like cold

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The iPhone X doesn't like getting cold.
Photo: Apple

Apple is working to fix a problem with the iPhone X, in which its screen becomes unresponsive in cold weather. According to the Reddit user who first reported it, the effect happens within seconds of venturing outside into the cold, and means that the screen struggles to register swipes and other gestures.

“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment,” Apple told The Loop in a statement. The company also claimed that the screen becomes responsive again “after several seconds.”

Fortunately, Apple says that the issue will be addressed in a future iOS update, meaning that it’s a software issue, rather than a much-harder-to-fix fault with the iPhone X hardware.

Apple’s own advice suggest that using iOS devices in extreme low or high temperature conditions can cause the device to “change its behavior” as it attempts to regulate its temperature. “Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off,” Apple guidelines claim. “Battery life will return to normal when you bring the device back to higher ambient temperatures.”

However, it should be noted that these issues refer to a variety of iOS devices, rather than just the iPhone X.

Fixing iOS 11 bugs

The news that Apple is working on a fix for the issue comes shortly after Apple released iOS 11.1.1, thereby bringing an end to the annoying iPhone keyboard bug, which turned the letter “i” into the letter “a.” The update also resolves an issue, in which “Hey Siri” stops working.

Have you experienced the iPhone X’s unresponsive fault? Any other problems you’ve found with either Apple’s new handsets, or since upgrading to iOS 11? Let us know in the comments below.