Apple blames third-party battery for exploding headphones

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Apple doesn't say which batteries should be used with its devices.
Apple doesn't say which batteries should be used with its devices.
Photo: ATSB

Apple has blamed a third-party battery for the explosion of a pair of noise-cancelling headphones.

Apple does not specify which batteries should be used with its devices, and the owner, who was wearing the headphones when they blew up on a flight between Australia and China, is “disappointed” with the company’s response.

Batteries are known to be explosive if you abuse them, but sometimes they can combust spontaneously due to faults we weren’t aware of — as Samsung knows only too well. An Australian woman, who wishes to remain anonymous, found this out the hard way.

While wearing a pair of unspecified Apple headphones on a flight to China, the headphones blew up in her face after she dozed off.

“As I went to turn around I felt burning on my face. I just grabbed my face which caused the headphones to go around my neck,” she told officials. “I continued to feel burning so I grabbed them off and threw them on the floor. They were sparking and had small amounts of fire.”

An Apple representative explained that the company’s investigation “indicated the issue was caused by a third-party battery.”

The woman is “disappointed” with Apple’s response, and says that “nowhere on the headphones, or their packaging, does it specify which brand of batteries should be used”. The AAA batteries were purchased in Australia, but the make and model are unclear.

The headphones were purchased in 2014, and although they haven’t been identified, they are likely to be Beats Executive cans, which used AAA batteries for noise-cancellation. No Apple-branded headphones require replaceable batteries, though AirPods have their own built-in.

The woman suffered burns on her hands, neck, and chest as a result of the explosion, as well as damage to her clothing. She is seeking compensation from Apple, but it doesn’t look like the company has any intention of paying up.

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34 responses to “Apple blames third-party battery for exploding headphones”

  1. jennyzeroo says:

    Best customer service in the world.

    • Jim says:

      How is this Apple’s fault? She should be calling on the battery manufacturer! They should be talking and paying up. So in your world if the 3rd party tires you put on your car fail and you crash, that is the car makers fault??

  2. Stetch says:

    I dont see why Apple should be blamed because of a third-party battery exploded that just happend to be in an Apple product. Like I should blame IKEA because I sat on one of their sofas when I hit my head with a hammer bought somewhere else.

    • OrionBeast says:

      You don’t see a thing because you’d need a brain for that lul.
      And that’s a very bad analogy. You should definitely blame IKEA if they give you a sofa that breaks as soon as you hump on it.

      • Jim says:

        That makes no sense because that’s not what happened here. A better analogy would be to blame the car company for the failure (causing crash) of the 3rd party tires you installed. We wouldn’t do that, we would blame the tire manufacturer. So this person should be after the battery manufacturer, not Apple.

      • stanhope says:

        Dummy..to the corner with that frequently worn fashion accessory in your closet the DUNCE cap

      • OrionBeast says:

        mkay lul-worthy comment

      • Tallest Skil says:

        In the use case for IKEA furniture other than beds, does it include sex as an activity designated for said furniture? If not, no, you can’t blame the company because you used the product incorrectly. Also, learn what the fuck you’re talking about before commenting. An actually valid analogy would be having sex on an IKEA bed whose frame was replaced with tissue paper.

      • OrionBeast says:

        nice swearing mate.
        anyhow, moving on to feeding some logic into your brain since lack of it makes you trumping idiocy through and through.
        When sammy had marvelous fiasco last fall with note 7, they blamed it on 3rd party but eventually ended up owning upto it.
        End of the day, consumers aren’t going to file a fucking claim to the battery manufacturer. What’s the point of QA if product is designed to blow up your ears such that you’re prematurely deaf?

        Also, fucking beats. shittiest headphones designed to rip people off.

      • Tallest Skil says:

        >>nice swearing mate

        Thanks for admitting you have absolutely no argument.

        >>anyhow, moving on to feeding some logic into your brain since lack of it makes you trumping idiocy through and through.

        Thanks for admitting you have absolutely no argument.

        >>they blamed it on 3rd party but eventually ended up owning upto it.

        Because it was their problem. This isn’t Apple’s problem. You are illiterate.

        >>End of the day, consumers aren’t going to file a fucking claim to the battery manufacturer.

        Then their claim will be denied. It’s that simple to comprehend. You are mentally ill.

        >> What’s the point of QA if product is designed to blow up your ears such that you’re prematurely deaf?

        What’s the point of your paid shilling if I can see it for what it is IMMEDIATELY and all you do is hurt your reputation? Literally no one is falling for your fallacies, you blithering idiot. Legitimately commit suicide.

      • OrionBeast says:

        you’re hilarious. congrats. try your spot on cnn or fox news. you’ll do great calling people “mentally ill”

      • Tallest Skil says:

        Not an argument, dipshit. You have no comprehension of what happened to this woman or the topic being discussed. You’re an embarrassment to the people you claim are intellectual equals. Fuck off until you can learn how to read.

      • OrionBeast says:

        This is pissing you off fuckwit? lul’d. i read exactly what happened. And you’re too dumb to read because you’re fuckface fuckwit. funny. funny. thanks for laughs rofl

      • Tallest Skil says:

        Not an argument, dipshit. You have no comprehension of what happened to this woman or the topic being discussed. You’re an embarrassment to the people you claim are intellectual equals. Fuck off until you can learn how to read.

      • OrionBeast says:

        You crack me up. Please continue commenting like you REALLY REALLY want that last word like a little bitch.

        You’re a dimwit fuckwit Mormonism centric idiot.

      • Tallest Skil says:

        Not an argument, dipshit. You have no comprehension of what happened to this woman or the topic being discussed. You’re an embarrassment to the people you claim are intellectual equals. Fuck off until you can learn how to read.

      • OrionBeast says:

        Not an argument, dipshit. You have no comprehension of what happened to this woman or the topic being discussed. You’re an embarrassment to the people you claim are intellectual equals. Fuck off until you can learn how to read.

      • Tallest Skil says:

        Thanks for proving that you’re so out of your league that you can’t even substantiate your own claims. Fuck off, paid shill.

      • OrionBeast says:

        Thanks for proving that you’re so out of your league that you can’t even substantiate your own claims. Fuck off, paid shill

      • Tallest Skil says:

        And reported for confirming that you’re a spambot. Thanks.

      • OrionBeast says:

        I’ve been doing it for how about every comment of yours mate. You’re late!

  3. Anthony Velazquez says:

    Lmao, she wants to sue apple because batteries from a separate manufacturer blew up lmao…..god I hope my car battery blows up so I can sue the car company! SMH

    • Jim says:

      Yes, perfect analogy! The Apple hating trolls are out in force today with their no-logic nonsense. Here’s another one: Blame the maker of the water bottle for the led in the water I got from the tap. LOL, we could make many of these! ;-)

  4. Bob Smith says:

    Samsung batteries for sure

  5. TMMao says:

    if the headphones are designed to use AAA batteries, then it should work with ALL AAA BATTERIES, unless apple specifically stated in the owner’s manual that only certain brands of AAA batteries are approved. This is a cop-out on apple’s part.

    • Scr-U-gle says:

      Do they have to state not to use damaged or faulty batteries?

      If you read the article again, she used unidentifiable third-party batteries, she doesn’t know which batteries were use.

      What has this to do with Apple?

      If you put a defective Samboom battery in a Google Pixel and it blows up, who do you blame? I’m guessing Apple.

  6. Scr-U-gle says:

    Did Samboom make the batteries? They have a long and well documented history of exploding stuff, fridges, washing machines, not-so smart phones!

  7. Lillynyx says:

    The point is that there was nothing from Apple to indicate that ‘3rd party’ batteries should NOT be used…nothing to say what type/brand should be used. Typically when any device needs batteries replaced, people simply buy new batteries and replace them.

    • ResqDogz says:

      Actually, that IS the point: ANY 3-party battery that is used, bears the responsibility for the failure of THEIR product – NOT the Apple headphones they were deployed in!
      Interestingly, battery warranties usually carry a disclaimer that they are responsible for the replacement of their failed cells only – and their warranties specifically claim no responsibility for collateral damage to the device they’re used in (ie, their cell leaks corrosive materials that irreparably compromise the device they’re in – flashlight, adio, camera, etc). The difference in THIS specific circumstance appears to be that their cells overheats and exploded, causing the fire that subsequently destroyed the headphones AND injured the hapless woman wearing them.
      Any reputable legal counsel will confirm that the culpability lies with the battery manufacturer.
      Incidentally – Apple’s own branded rechargeable cells ARE “bullet-proof”,with incredible longevity (speaking from years of personal experience with them) – regardless of the device they are installed in.

      • Lillynyx says:

        Is there something on the Apple headphones that specifically states that their batteries only are to be used? If so, then I was wrong. I didn’t see that stated in the article.

      • ResqDogz says:

        Not to my knowledge, but it’s completely irrelevant, in any case: Using any battery from any manufacturer will result in a variety of differing performance circumstances – whether it’s merely shorter battery life from a “lesser” brand, or utter product failure and catastrophe from substandard manufacturing… the point being, the headphones themselves did not “fail” – the cheap batteries exploded and compromise them!

        The earlier analogies posed illustrate this quite simply – particularly the tire/car scenario: Would we hold the automobile manufacturer responsible for a roll-over, if an owner elected to “go cheap” and install inferior, defective tires or retreads – and THEY failed, blew-out, or a sidewall collapsed? Of course not – the onus would be on substandard tire manufacturer!

  8. Selma cedraz says:

    O meu pegou fogo no meu bolso e nada fizeram até hoje

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