Unhappy customer sues Apple for deleting his iPhone photos


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Staff at the Regent Street Apple Store accidentally deleted 15 years' contacts and photos.
Photo: Apple

A 68-year-old pensioner is suing Apple for “[wiping] away his life” after staff at the Regent Street Apple Store in London accidentally deleted his photos and contacts while fixing his iPhone 5.

Londoner Deric White lost photos from his honeymoon, along with 15 years’ worth of contact numbers.

“My life was saved on that phone,” he said. “I lost my favorite video of a giant tortoise biting my hand on honeymoon in the Seychelles.”

White took his iPhone 5 into the Apple Store after it suffered an unspecified fault. Staffers fixed it, but after they handed it back to White, he discovered his data had been wiped. According to White, “It was only after staff fiddled around they asked if I’d backed my things up.”

He says that he and his wife burst into tears when they realized what had happened. White’s case will be heard today. He is asking for £5,000 ($7,500) in damages, which he says he will spend on a second honeymoon in the event that he wins.

Apple argues that, “The claimant has not demonstrated how he suffered any loss.”

While I definitely feel for White (who among us doesn’t have an older family member who struggles with gadgets?), it’s tough to see why Apple is at fault here. There are various ways of backing up your iPhone contacts and photos, which are far easier than they were in the past.

Still, it’s another reminder of just how important our mobile devices are in terms of documenting our lives here in 2015!

Source: The Sun


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