Apple was bested by Samsung in the results of J.D. Power’s latest tablet customer satisfaction survey, marking the first time that Apple hasn’t come out ontop in the rankings in over two years.
Samsung was the only tablet manufacturer to improve its score since the last survey was released in April by jumping from a 822 to a score of 835, even though it finished third behind Apple and Amazon in the last survey. Apple ranked second in the latest survey with a score of 833 with strong scores in both performance and ease of use.
Here’s the full breakdown:
Source: J.D. Power
Buster Hein is a freelance writer who lives in Phoenix, Arizona. Twitter: @bst3r.
4 responses to “Samsung Tops Apple In J.D. Power’s Latest Tablet Satisfaction Survey”
Any chance Samsung was paying people for positive reviews? Oh. wait… there is,.
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A great look at how this survey was BS and how JD power has some explaining to do.
Not. See their actual data. Extra: Power survey: Sox Lost!
Sheer nonsense, and just one more piece of crap reporting.
Kiss my Heine.