Apple Speaks Out On iOS 6 Maps Issue, Urges Patience


This has got to be embarrassing.
This has got to be embarrassing.

Apple’s new Maps app has gotten a ton of complaints since iOS 6 officially released this week, and with good reason. Heck, right here at Cult of Mac, we have a feature on how to fix the iOS 6 Maps experience, as well as a gallery on some of the worst imagery from the Maps app itself.

Apple spoke out today about the issue in a statement to AllThingsD, saying, essentially, that people need to be more patient.

“Customers around the world are upgrading to iOS 6 with over 200 new features including Apple Maps, our first map service,” spokeswoman Trudy Muller told AllThingsD. “We are excited to offer this service with innovative new features like Flyover and Siri integration, and free turn by turn navigation. We launched this new map service knowing that it is a major initiative and we are just getting started with it. We are continuously improving it, and as Maps is a cloud-based solution, the more people use it, the better it will get. We’re also working with developers to integrate some of the amazing transit apps in the App Store into iOS Maps. We appreciate all of the customer feedback and are working hard to make the customer experience even better.”

While that does make sense, perhaps Apple should have called this a beta, just like Siri has been for a while. They could have kept Google Maps, and slowly integrated their new service, asking for users to help them pull in the data. To have such a “not ready” product as one of the most touted new features in the brand new iOS 6 is pretty embarrassing.

Let us know about your own experience with Maps in our forum topic devoted to it here.

Source: AllThingsD

  • Len Williams

    Nonsense! The majority of Maps works just fine. Yes, there are problems in some areas, but the amount of bashing is way out of proportion to the situation. Life as we know it is not ending. Relax! In a matter of weeks or months, the new Maps will be up to speed and then Apple won’t be hamstrung on what it can and can’t do with its maps. For those that don’t know why turn by turn navigation wasn’t available on the iPhone up until now: Google wouldn’t allow Apple to use it! Google reserved it for Android, thereby making Apple look like it wasn’t keeping pace. It was a deliberate attempt to limit the competition, so Apple had no choice but to stop using Google maps and work out its own solution. Take this in perspective and it is an obvious choice. All will be fixed shortly, and it’s not enough of a deal breakers to stop the rollout of iOS 6 and the iPhone. Patience is a wonderful thing and a virtue. Apple is doing the best thing for its customers by creating a mapping system it has full control over, and in a few weeks or months it will be a thing of beauty and functionality. Look at the big picture and stop whining that your instant gratification isn’t being fulfilled.

  • Charles Hartman

    This is Apple, where it’s supposed to “just work”.

    If Apple was smart, they’d quickly approve Google Maps into the App Store (rumors are that it’s already been submitted) before tomorrow (iPhone 5 launch) so that those die hard idio…fans who waited in line for 5+ days will be able to successfully find their way back home.

  • barryson

    i believe in time it will be a great map,google didnt just start with the best map,it takes time to be great,so let’s give Apple time,as for me its working ok,i noticed some pretty cool stuff today while driving,and its really nice to have a built in map n turn-by-turn in my iPhone

  • Steven Zahl

    STEVE JOBS is really gone.

  • FranklinS

    I consider FlyOver as a secondary feature of Maps, and the most important for me is that the standard maps work fine and that the GPS works. FlyOver is only a game and all the cities are not supposed to support 3D.

  • Koban4max

    it’s hard getting used to 3d map.

  • Forrest Tanaka

    The images in this article aren’t the best example of how Apple iOS 6 maps are poor quality because if you use Google Earth or Google Maps with the Earth extension to go to Shasta Lake in California, you’ll see the I-5 bridge look like this. Google needs time to finish, and so does Apple. Not that big a deal.

  • Heikii Kawaguchi

    Sorry iPhone fans this has been a big low. When Jobs was around no product would be out without a great deal of test and would be out only it was ok. If Jobs was around he would fire the team leader or the team. If Google copied the iOS I think Apple should copy Google Maps.

  • rplatt1

    Jobs would never have allowed this to happen. This lack of attention to detail will soon begin to erode this great company.

  • philbert81

    Obviously the bridge fell down. Duh :)

  • joewat64

    WOW, i can just the see the team at Google and Samsung laughing their @sses off right now.

  • joewat64

    Jobs would never have allowed this to happen. This lack of attention to detail will soon begin to erode this great company.

    Agree, you can already see it starting to happen.