Apple Tech Support Acknowledges Issue With Mountain Lion Download Codes, Fix Coming Later Today


It's free, but you'll have to wait for it if you're in the up-to-date program.
Free to eligible customers, but you'll have to wait for it.

Several readers have contacted Cult of Mac to report that Apple is issuing them used redemption codes for OS X Mountain Lion through the free up-to-date program. The Cupertino company’s customer support line has acknowledged the issue, and promises a fix is coming later today.

Apple has offered Mac customers who purchased their machine after June 11 a free upgrade to Mountain Lion, which comes in the form of a redemption code that must be entered into the Mac App Store. The problem is, a lot of users are reporting that the codes don’t work.

According to those having problems, the Mac App Store is stating that some redemption codes have already been used. Of course, this prevents Mountain Lion from being downloaded.

It’s a frustrating problem if you’re itching to install the upgrade, but Apple customer support has acknowledged the issue, and it promises a fix will come later today. It’s unclear whether new codes will be sent out, but one reader told us that they’ve been advised to try again this afternoon.

Are you having troubles redeeming your code?


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