Apple’s new replacement program will fix the bad battery in your iPhone 5

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Apple has launched a new iPhone 5 battery replacement program for a “small percentage” of iPhone 5 devices that “may suddenly experience shorter battery life or need to be charged more frequently.”

If that sounds like you and you bought your iPhone 5 between September 2012 and January 2013, you might be eligible for a free replacement. The program is currently only available in the U.S. and China, but more countries will be added on August 29th.

To find out, visit Apple’s website and enter in your iPhone’s serial number. Apple will run a check and see if you fall within the affected batch of devices. If so, you can take your iPhone 5 to any Apple store, online tech support, or authorized reseller for a battery swap.

The rest of us have to just suck it up.

  • TeeJay1100

    Well I guess its not a “Premium Phone” after all..

    • walk0080

      You are not making any sense. Hardware defects happen to all devices, cars, etc. of all price ranges. At least in this case Apple are doing the right thing and notifying users and fixing the defect.

      Mine is affected and I have been experiencing the issues the last two months (phone is 1.5yrs old). I’ve got an appointment this afternoon to have it fixed at an Apple Store.

      • TeeJay1100

        That’s my point. It is perceived as if Apple’s hardware is flawless but it’s not. It’s classified as a “Premium” phone but it’s not at all premium or any different from Motorola, Lg, etc. In fact, all the money the iPhone cost it shouldn’t ever have these issues.

      • walk0080

        I guess we will have to disagree. Although annoyed about having to get a replacement, I do not have unrealistic expectations that all products will be defect free throughout their lifetime, regardless of price. I am an apple fan but I’ve never perceived their products as “flawless”. “Premium” yes – but not “perfect”. :-)

        Anyways, I got a replacement battery yesterday under warranty. A warning to fellow Canadians, you might want to wait until next week for the roll-out outside of the USA.

        Although the Apple Store techs were aware of the replacement program, their system would not allow a straight repair without the battery failing during diagnostics. My phone failed the diag test only about 50% of the time. In the end their system would not allow a free replacement… they had given me an invoice for $79+tx, but assured me it was no-cost (The replacement took 30 minutes and they did not charge me upon pick-up.)

About the author

Alex HeathAlex Heath is a staff writer at Cult of Mac and co-host of the CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like "ICONIC: A Photographic Tribute to Apple Innovation." If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Twitter always works too.

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