NY Times Declares Apple the Winner in Smartphone Race – For Now

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Image by New York Times

In yesterday’s Sunday Business section of the New York Times, tech reporter Jenna Wortham essentially declared the war for smartphone dominance over — with Apple as the champion thanks to the out-sized success of the App Store strategy. Interviewing developers, competitors, Apple execs, and analysts, Wortham looks everywhere for cracks in the iFacade, but ultimately comes up empty. If someone is going to unseat the iPhone as the most profitable and desirable mobile platform, they haven’t emerged yet, all apologies to Android, Palm, Microsoft and RIM intended.

What struck me as I read the article was just how much of a shock to the entire mobile industry the iPhone has been. I see that less in the outsized numbers the magical handheld has posted than I do in the day-late, dollar-short responses of pretty much everyone else (Google possible excepted). Palm still claims that its use of widely embraced web-coding techniques in WebOS app development will help it counter the iPhone, but the 500 apps in its woeful App Catalog counter this notion. RIM and Microsoft note, correctly, that the correlation between quantity and quality isn’t always clear (what else can you say when you’re out-numbered by more than 30-to-1), but offer only vague promises of innovation:

RIM Co-CEO Jim Balsillie: “We’re much more interested in changing the applications and changing the user experience and really unlocking the promise and the money and revenue opportunity for the ecosystem.”

“Our strategy is to look holistically at how we can provide the best all-around user experience,” says Victoria Grady, director of mobile strategy at Microsoft. The Marketplace now has more than 800 apps.

These folks are looking, but they aren’t finding. Only Android Marketplace, which has accumulated 14,000 apps by skipping an Apple-like review process is even in the same zip code as the App Store’s 100,000+ titles. Those gains, however, are threatened by the so-far successful strategy of encouraging myriad interfaces and custom blends of Android across its many phones.

So is Apple invincible? Of course not. The company could always become complacent. Operating system development could crawl to a halt. The sheer size of the App Store could make it impossible to find anything you’re actually interested in. Fed-up developers might take their apps to other platforms (as I would encourage the team that has operated for more than 396 days without response from Apple to do…). Apple could stop innovating.

But I have to say, that’s really unlikely. In fact, the only thing holding the iPhone back at this point is AT&T’s network. And despite its abhorrent reputation, only a handful of tech pundits have found it onerous enough to make high-profile defections to Verizon. In another two or three years, an iPhone running on the LTE network will be out, and this awkward period of exclusivity will pass.

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Apple has won on three key points: It created an extensible user experience platform that leant itself to a wide variety of uses and users. It created a new business model for the mobile industry that its competitors would struggle to replicate. And it created a brilliant ad campaign that calmly re-educated the public on how a phone should work to further extend its competitive advantage.

Titans fall. But Apple’s not going to for a long while. The iPhone and its descendants will rule for at least the next five years — at which point Apple will probably cannibalize it with something a few dozen times better.

About the author

Petemortensen

Pete Mortensen is a design strategist for consulting firm Jump Associates and the co-author of Wired to Care: How Companies Prosper When They Create Widespread Empathy, a book and blog that are significantly more interesting than you might initially think. Pete's particular Apple avocations are both around design--interface and industrial. Follow him on Twitter!

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Posted in iPhone, iPhone Apps, Opinions |

  • Scott

    I think the “cracks in the iFacade,” are the ways in which Apple has been pissing off developers with their app approval process. I would like to see Apple keep the existing system (with perhaps more transparency and a few other changes), but also allow users to unlock their phones in some official way. This would allow developers the ability to bypass the App store and market/distribute directly to those customers daring enough to venture out into the wild universe of unfiltered software.

  • MSL

    If you don’t know, Apple didn’t event the smartphone. They blew up the cell phone industry with the iPhone and every company out there laughed the iPhone off because Apple had no customer base, no market share, no experience, the iPhone was too expensive, and Apple was to naive thinking people would go for something that crazy.

    Today, those companies either fell back, were forced to respond with iPhone wanna-bees, or simply became annoying brats of the cell phone industry wanting to play with their less-than-iPhone devices in Apple’s game. They use advertising that seem more like 8 year olds whining out loud so that they can be heard. These players now take on the iPhone directly having stealing pretty much what iPhone invented instead of inventing something themselves and they are once again doing what they did to get them where they were before the iPhone, in an industry full of stagnant, uninspired, products sustained by over saturated advertising.

    Take a look yourself, what do the users of these devices say rather than believing ads. What carrier has had the most success, rather than the ads.

    The proof is in the facts.

  • Dd

    @MSL

    Your comment is perfect. I point out all the time that there was not one single phone manufacturer with a phone like the iPhone. Sure, the BB were great for email, but that was it. Nothing made the BBs useful in any other manner.

    As soon as the iPhone was introduced, every phone manufacturer pretended it had something else like the iPhone in the works. It was true — the very next day, of course, when they all held emergency meetings for new phones.

    The iPhone enjoys all the same benefits of the Mac AND has the software mindshare that people only (and stupidly) seem to equate to Windows.

    And, while I think Android will be the other successful phone os, there may still be issues with manufacturers bending Android to their phone AND still expecting 3rd party software to work correctly.

  • http://www.badrobot.ca Andrew Robulack

    “…the only thing holding the iPhone back at this point is AT&T’s network.” Remember: there is a world (and better networks) beyond America’s borders.

  • http://ObamaPacman.com Obama Pacman

    Yeah that exposed the problem.

    The other companies think of their customers as piggy banks.

    Apple actually makes products people gladly pay for.

  • sbuk

    In the grand scheme of things, AT&T and Verizon are irrelevant to the iPhone. The far more lucrative and advanced European market is where it’s at – especially given that the iPhone is not exclusive to any of the main operators on any of the bigger markets there.

  • CaryMG

    Perhaps before cloudcomputing ends OS brand loyalty, the last OS to be dominant — both mobile *and* desktop — will be iPhone OS — not OS X, 7, Android or Sugar.

    MicroSoft has first blood with DOS, but it looks like Apple wins in the end.
    ALWAYS ….

  • MicroNix

    Apple better have more innovation up their sleeves because Android is behind, but gaining faster than anyone ever imagined possible. In fact, the app store and iTunes are the only things Apple has that haven’t already been matched or exceeded. The Droid’s display and multitasking already makes the iPhone look like a toy (not to mention its on a real network) but upcoming phones like the HTC Bravo/Passion are going to leave the iPhone (capability wise) in the dust.

    Jobs does do a brilliant job at surprising everyone and perhaps he has one coming after the 3GS. He will no longer be able to just add cut and paste and call it a revolution though. They will have to allow the iPhone to do things that until now, have been off limits. Whether they allow it to happen will make or break the continued success.

  • iGenius

    “Take a look yourself, what do the users of these devices say rather than believing ads. What carrier has had the most success, rather than the ads.

    The proof is in the facts.”

    Hey MLS, Here’s some facts:

    Verizon “has more success” than ATT, with millions more customers than ATT.
    Nokia “has more success” than Apple. Their phone sales dwarf those of Apple.
    Same with the Blackberry.

    The proof is in the facts.

  • iGenius

    “MicroSoft has first blood with DOS, but it looks like Apple wins in the end.
    ALWAYS ….”

    Other than with the (dying) iPod, when has Apple ever won anything?

    They have single-digit market penetration on the desktop. They are in THIRD place with the iPhone, behind Nokia and RIM.

    What am I missing? When as Apple ever won anything?