A Tale of Apple Customer Care Horror
Great (and totally horrifying) story of customer service gone awry up at SFist yesterday. The writer in question had a PowerBook completely melt down and went to the San Francisco Apple Store only to be awarded a free MacBook Pro — which was shipped to CompUSA. No, really.
Yet, somehow we knew there would be at least one more hurdle before our computer woes had been resolved. Thank you, Fed Ex, for mistaking the number 760 Market (our s.o.’s office building — stalkers take note) for 750 Market, which happens to be CompUSA. Luckily, we were able to track down the package and obtain it from Scott, the sales manager at CompUSA, who not-so-subtly scolded us for not buying the computer through CompUSA.
Wow. That totally puts my worst Genius Bar story to shame, which was getting a free hard drive replacement in a PowerBook, but then having the video cable get crimped in the process, leading to spontaneous black-outs — and then losing the computer temporarily.
Anyone else had bad experiences with Apple Customer Care to balance all the good ones we’ve all had?
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