Goggle’s Voice App undermines the one of the iPhone’s core functions — making phone calls, Apple said on Friday in a response to an inquiry by the FCC.
The U.S. Federal Communications Commission is looking into the rejection of the Google Voice iPhone application from the iTunes App Store. In an unexpected move, Apple has published its response to the FCC on its website.
Apple says the Google Voice app hasn’t been rejected at all — it’s still under review. Apple is taking its time because Google’s app replaces one of the iPhone’s core functions — making calls — with its own user interface and telephony functions.
“Contrary to published reports, Apple has not rejected the Google Voice application, and continues to study it. The application has not been approved because, as submitted for review, it appears to alter the iPhone’s distinctive user experience by replacing the iPhone’s core mobile telephone functionality and Apple user interface with its own user interface for telephone calls, text messaging and voicemail. Apple spent a lot of time and effort developing this distinct and innovative way to seamlessly deliver core functionality of the iPhone.”
In addition, Apple says the Google Voice app doesn’t make use of Visual Voicemail or the built-in Messaging app. And it may violate users’ privacy by uploading contacts to Google’s servers with no assurances the data will be used in “appropriate ways.”
Many had speculated AT&T was behind the app’s rejection, even though the carrier has denied it. Now Apple says AT&T has nothing to do with it.
Apple’s response also throws some light on the murky approval process, which has drawn fire for being secretive and capricious.
* AT&T has no role whatsoever in approving or rejecting apps. The only restriction is no VOIP over the cell network, which is why Skype and similar apps are WiFi only. Weirdly, Apple says it doesn’t know if the Google Voice App has a VOIP element.
* Apple has 40 full-time trained reviewers. Every app is scrutinized by at least two reviewers.
* There’s an executive review board (*cough* Phil Schiller *cough*) to oversee policy and procedure. The review board meets weekly, and deals with apps that present “new or complex issues.” Apple says 95% of applications are approved within 14 days, and the team is working like dogs.
“Apple generally spends most of the review period making sure that the applications function properly, and working with developers to fix quality issues and software bugs in applications. We receive about 8,500 new applications and updates every week, and roughly 20% of them are not approved as originally submitted. In little more than a year, we have reviewed more than 200,000 applications and updates.”
Apple’s full response to the FCC after the jump.
UPDATE: Both AT&T’s response to the FCC and Google’s have been obtained by Engadget. AT&T’s answers are pretty much in line with Apple’s version of events. AT&T “had no role in any decision by Apple to not accept the Google Voice application,” the company says. AT&T says it sometimes “has discussions” with Apple if an app presents the risk of network congestion.
Oddly, Google’s response to the question about its app’s rejection has been redacted. Very odd, when Apple is openly offering its story to the public. Why would the injured party hide its version of events? Smells fishy.