Each Apple Store is intimate, friendly, educational and filled with new technologies to discover. They’re warm places, filled with helpful “geniuses,” great gift ideas and room to learn, fail and succeed. Each interaction is an opportunity for Apple to directly connect in an emotional way with its customers — a pure brand expression.
But as Apple’s influence and power as a company has grown, another electronics powerhouse, Sony, has headed straight downhill, with a mediocre retail presence reflecting its overall woes. The NY Times’s Randall Stross does an excellent job of chronicling the features that make Apple stand out and the symptoms of Sony’s disease in this feature from the Sunday Times. He does not, however, truly diagnose the patient or recommend a cure that people can actually use.
I’ll take that chance. Click through to hear what Apple is doing right, and why Sony Style stores feel so cold.
Technorati Tags: apple, retail, sony

