Apple is asking disgruntled iTunes customers to report incidents of overcharging when requesting copy-protection be removed using the new iTunes Plus upgrade.
“Customers with the Shopping Cart enabled have been experiencing issues with iTunes Plus upgrades of individual albums,” Apple e-mailed Macworld.
Some customers complain iTunes was charging the full price of an album (usually $10) instead of 30 percent to upgrade to iTunes Plus. The DRM removal service recently was modified, charging users per song they wanted upgraded, rather than requiring you pay for your entire library.
The Cupertino, Calif.-based company suggests affected iTunes Plus customers report the overcharge by clicking “Report a Problem” on the Purchase History section of their iTunes account area.
Refunds can take up to five workdays, reports said. Apple did not say how many overcharge reports it has received.
Ed Sutherland is a veteran technology journalist who first heard of Apple when they grew on trees, Yahoo was run out of a Stanford dorm and Google was an unknown upstart. Since then, Sutherland has covered the whole technology landscape, concentrating on tracking the trends and figuring out the finances of large (and small) technology companies.
