See above. I’m heading to the Genius Bar tomorrow. Who wants to be bet there’s already someone there to complain that Apple sold them a defective phone without a keypad?
Pete Mortensen is a design strategist for consulting firm Jump Associates and the co-author of Wired to Care: How Companies Prosper When They Create Widespread Empathy, a book and blog that are significantly more interesting than you might initially think. Pete’s particular Apple avocations are both around design–interface and industrial. Follow him on Twitter!
