So what’s the extent of consumer dissatisfaction with the iPhone 4? According to Jobs, it’s minimal.
“We have some really interesting data from AppleCare, we looked at the statistics, we asked what’s the percentage of all iPhone 4 users that have called AppleCare about the antenna or reception, or anything near reception problems. Because you would have thought ‘Jeez, it must be a lot of users complaining about this'”
“So what percentage have called AppleCare?” asks Jobs. ” 0.55% Just one half of one percent.”
AT&T confirms Apple’s findings, saying that their return rate is just one-third of what it was for the 3GS.
John Brownlee is a writer for Fast Company, and a contributing writer here at CoM. He has also written for Wired, Playboy, Boing Boing, Popular Mechanics, VentureBeat, and Gizmodo. He lives in Boston with his wife and two parakeets. You can follow him here on Twitter.
