Here’s a great story from the Consumerist about Dell’s hairy customer service. Guy sends his Dell laptop to Texas for replacement, the new machines comes back with pubes in the keyboard!
When I opened up the new laptop, I saw the screen was scratched and dirty, and the keyboard was covered in debris. Wait, not debris….what is that? HAIRS!? Not just any hairs – these could only be described as pubes. I hate to be so crude, but pubes are pubes. Not the incidental curly hair, but rather mini-tufts between the keys. My only guess is that Ron Jeremy was the previous owner.
Now that’s service.
Leander Kahney is the editor and publisher of Cult of Mac. Leander is a longtime technology reporter and the author of six acclaimed books about Apple, including two New York Times bestsellers: Jony Ive: The Genius Behind Apple’s Greatest Products and Inside Steve’s Brain, a biography of Steve Jobs.
Leander has written for Wired magazine, Scientific American, The Guardian, The Observer, The San Francisco Chronicle, MacWeek and many other publications.
