MacPaw vows user support will continue as war breaks out in Ukraine

MacPaw vows user support will continue as war breaks out in Ukraine

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MacPaw Ukraine
MacPaw says "nothing is going to change" for users.
Image: MacPaw

Our friends at MacPaw in Kyiv, Ukraine, are today facing the horrifying reality of a Russian invasion. But they want to assure users of their software — including CleanMy Mac X and Setapp — that support will continue.

An emergency plan is in place to ensure that there are no disruptions to MacPaw’s operations, development or customer assistance. “We’ve been enjoying working for you all these years and appreciate all the trust you’ve put into our company,” said CEO Oleksandr Kosovan in a blog post Thursday. “We won’t disappoint your expectations.”

MacPaw will continue to support its users

MacPaw operates primarily from Kyiv, which was one of the first cities in Ukraine to be hit by Russian missiles as President Vladimir Putin’s widely condemned attack began Wednesday. But MacPaw, like many in Ukraine, had already taken steps to prepare for the worst.

MacPaw staff are working remotely — and have been for some time — in an effort to stay safe. And there are plans in place to ensure that the millions of MacPaw customers around the world continue to receive the service they expect. The company is determined to ensure nothing changes for its users.

“Although our office is located in Kyiv, the capital of Ukraine, we securely host all of our infrastructure and user data on Amazon Web Services,” Kosovan explained. “The cloud service server’s physical location is outside Ukraine.” Paddle, its payment provider, operates from the U.K.

“So in our day-to-day operations, nothing is going to change for you,” Kosovan said. “MacPaw products will continue to work flawlessly and receive timely updates. Our support team will keep responding to all your messages.”

‘We want to say thank you’

“We want to say thank you for all the incredible messages of support you’ve sent our way,” Kosovan said. “Our team at MacPaw is staying calm, focused, and optimistic for a peaceful future of independent Ukraine.”

In a statement to Cult of Mac, MacPaw said it is “staying strong, united, and ready to defend the sovereignty and territorial integrity of Ukraine.”

If you’d like to help, you can make a donation to Come Back Alive — or any other charity helping Ukraine and its armed forces.