T-Mobile customers are reportedly being denied a $100 rebate on Apple Watch Series 7 that was promised by Apple at the time of purchase.
As of Thursday morning, Apple’s website still advertises the promotion — which is supposedly available between October 8 and December 31. But some customers who have tried to redeem their cash say they’ve been unsuccessful.
Apple Watch rebate refused by T-Mobile
“For a limited time, buy an Apple Watch with GPS + Cellular directly from Apple and get a $100 virtual prepaid Mastercard after you activate your new Apple Watch on an eligible new T-Mobile data plan,” read the terms on Apple’s store.
Also available to those on Verizon, the promotion promises that eligible customers will receive a confirmation email once they’ve completed all the necessary steps, and that their credit will arrive in 6-8 weeks.
But it seems that at least some T-Mobile customers are being denied the rebate, with support staff telling them that the promotion doesn’t exist.
“The carrier is wrongly denying the rebate advertised on Apple’s website, with phone support saying the promotion doesn’t exist,” tweeted Bloomberg reporter Mark Gurman, who posted a screenshot showing one rejection.
FYI for @tmobile customers buying a Watch Series 7: The carrier is wrongly denying the rebate advertised on Apple's website, with phone support saying the promotion doesn't exist. Would hold off on buying for this deal unless it works for others. pic.twitter.com/K07S3B2or8
— Mark Gurman (@markgurman) November 18, 2021
“Your submission has been denied,” the email from T-Mobile reads. “Here’s why: No activation found within the promotion window.”
iPhone could be affected, too
T-Mobile customers responding to that tweet say they’ve also received the same rejection email. Some also report having similar issues redeeming a $200 T-Mobile rebate on iPhone 13. Others say their applications were approved.
T-Mobile’s official support account has replied to at least three customers offering help. “Receiving a promotion credit is important and we want to get to the bottom of this for you,” it said to one of them.