Apple could soon be on the receiving end of another class-action lawsuit, with lawyers currently investigating the company over reports that its new M1 MacBook models are vulnerable to screen cracks during normal usage.
A growing number of users complain in online forums that their MacBook displays suffered what the attorneys call “dramatic cracks,” despite not being mishandled. Many say they spent upward of $600 on repairs.
Cracked MacBook screens under investigation
“Migliaccio & Rathod LLP is currently investigating Apple over widespread reports that the Retina display in their recent line of M1 MacBook laptops is vulnerable to screen cracks during normal usage,” the firm wrote last week. “Many users allege that they have opened their devices from the closed position without applying any undue pressure, only to find dramatic cracks in the Retina display, often accompanied by black bars running across the screen.”
Others say their displays cracked while simply adjusting the angle of the screen. Threads on Apple’s official Support Communities forum and Reddit feature a growing list of complaints about the problem.
Apple ‘has not been receptive’
“In none of these cases would a reasonable consumer expect such activity to damage their device, let alone cause a screen crack that impairs its functionality,” the law firm’s post continues.
A small number of M1 MacBook owners apparently received free repairs from Apple. However, most paid to get their screens fixed. Some say Apple blamed the problem on debris lodged under the screen when it’s closed.
Migliaccio & Rathod says Cupertino “has not been receptive to these grievances,” or provided customers with “forewarning” about a potential problem. Now the law firm is looking for users who have experienced the problem.
“Are you an M1 MacBook Pro or Air user whose Retina display has suffered from screen cracking?” it asks. If so, you can contact the firm by email at firstname.lastname@example.org. If you’re in the United States, you can phone on (202) 470-3520.