Apple says a new service program will address sound problems some iPhone 12 and iPhone 12 Pro users experience when placing or receiving calls. It’s the first service program for the iPhone 12 series.
Calling it the “iPhone and iPhone 12 Pro Service Program for No Sound Issues,” Apple said the effort will deal with a limited number of problematic devices manufactured between October 2020 and April 2021.
A “very small percentage of iPhone 12 and 12 Pro devices may experience sound issues due to a component that might fail on the receiver module,” Apple noted in the program’s documentation Friday. The company added that affected units do not emit sound from the receiver when placing or receiving calls.
‘No sound’ issue: What to do
iPhone 12 or 12 Pro users experiencing sound problems can bring their devices to Apple or an Apple Authorized Service Provider for free service. They also can contact Apple Support to arrange mailing in the device for service.
Apple’s usual terms apply. Devices will be inspected prior to service. If other damage is present, users might need to pay for repairs that complicate completion of the audio fix.
The program covers iPhone 12 and iPhone 12 Pro devices for two years after first retail sale.
iPhone 12 mini and iPhone 12 Pro Max are not in the program, Apple said.
