Verizon, Comcast and T-Mobile won’t cut off nonpaying customers before June 30

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Comcast, Verizon and T-Mobile will cut you some slack during the COVID-19 crisis.
Your Mac and iPhone will continue to get service from Comcast, Verizon or T-Mobile if you’re laid off during the COVID-19 pandemic.
Photo: Pexels CC

Verizon or T-Mobile won’t disconnect your iPhone if you can’t pay your bill because COVID-19 cost you your job. And Comcast won’t cut your Mac off from the internet either.

The companies committed on Monday to not terminate service or charge late fees through June 30.


Comcast, Verizon and T-Mobile won’t disconnect customers during the COVID-19 pandemic

“As shelter in place continues to be the norm and schools remain closed across the country, Comcast announced today it will extend its commitments for Xfinity customers through June 30 to help ensure students can finish out the school year from home and remain connected to the internet during the COVID-19 crisis,” the company wrote in a statement.

The same is true for the largest U.S. carrier. “Verizon is extending its commitment to keep our customers connected through June 30,” is said in its own statement.

And a second carrier made the same promise. “T-Mobile is extending our commitment to the FCC pledge through June 30, continuing to offer support for postpaid wireless, residential and small business customers impacted by the COVID-19 pandemic,” it said in a statement.

The companies said that they won‘t disconnect subscribers and will waive late fees until the end of June, but they have to be notified by their customers that they can’t pay their bills because of the COVID-19 outbreak. Also, note that service isn’t free. Comcast, Verizon and T-Mobile expect to be paid for service during these months. Just later.

In addition, Verizon gave its subscribers 15GB of additional wireless data this month to keep them in contact with the world during this crisis.

Other internet providers too

This is an extension of a commitment both companies made earlier. AT&T and other internet service providers also pledged last month to not cut off service from customers who can’t pay their bills because of the COVID-19 outbreak. They just haven’t done follow-up announcements.

Update: This article was updated after T-Mobile updated its commitment to not disconnect customers before June 30.