AT&T lays out COVID-19 relief measures; includes extra 15GB for hotspot


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Helping you stay connected while you're stuck at home.
Photo: Ste Smith/Cult of Mac

AT&T on Monday laid out its COVID-19 relief measures for ensuring that customers can stay in touch with friends, family, and colleagues while they’re stuck at home. Starting April 2, there will be a number of measures in place to keep subscribers connected — including 15GB of additional hotspot data.

“AT&T’s commitment, as it has been for over 140 years, is to keep our customers and employees connected in these unprecedented times – whether that’s a video call to a loved one, learning in a virtual classroom, collaborating with colleagues or streaming your favorite shows,” said David Christopher, executive vice president and general manager for AT&T Mobility.

There are a couple of measures focused on ensuring customers can stay in touch, and for those who are expecting new devices, there are others to help make the delivery and setup process as safe as possible. However, it seems AT&T isn’t going quite as far as rivals like Verizon and T-Mobile.

AT&T’s COVID-19 relief measures

AT&T’s biggest offering by far is more mobile hotspot data. All customers who are signed up to an unlimited plan with a monthly tethering allotment automatically get an additional 15GB for each line. So, if you’re on the Unlimited Elite plan, your cap increases from 30GB to 45GB.

If you’re relying on mobile hotspot to keep other devices connected while you’re at home, an additional 15GB of data is a nice bonus. However, AT&T is not offering an increase in standard mobile data, so you will still need to respect any cap that you have in place for that.

Ready for an upgrade? AT&T will also offer free express shipping, and it will waive or credit the activation, upgrade, and restocking fees. What’s more, wireless customers get 20% off accessories.

Safer deliveries

AT&T is also taking steps to ensure a safer delivery process. It will deliver orders to your car, and implement a no-contact virtual setup experience with eligible orders for those who require it.

These relief measures go into effect on April 2 and remain in place through May 13. Unfortunately for AT&T customers, however, they don’t go anywhere near as far as those from Verizon and T-Mobile, which include additional data at no extra charge, and faster data speeds where applicable.


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