Apple quietly acknowledges Personal Hotspot problems in iOS 13

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Personal-Hotspot-iOS
There's a temporary workaround, but no fix yet.
Photo: Killian Bell/Cult of Mac

Apple is aware of Personal Hotspot problems some users are facing after updating to iOS 13, according to a report published Saturday.

The company reportedly distributed an internal document to Authorized Service Providers acknowledging the issue. There is no fix for the problem yet, but there is a temporary workaround users can employ in the meantime.

Apple first introduced the Personal Hotspot feature in iOS 3 way back in 2009 — almost a year before the iPad made its public debut. It’s an incredibly handy feature for people who want to share their data connection with other devices on the go.

After iOS 13 and iPadOS 13 rolled out last fall, however, some users discovered that the Wi-Fi hotspot feature no longer works as reliably as before. The good news is, Apple knows about the Personal Hotspot problem. The bad news is there is no fix yet.

Apple knows about Personal Hotspot problem

“Apple has told Authorized Service Providers to expect customers who are unable to connect to a Personal Hotspot or experience frequent disconnection from one,” reports MacRumors after obtaining a copy of the memo.

The Personal Hotspot problem, which also can cause general data performance issues, is said to have been present since as far back as iOS 13.1.2. Apple insists it’s not a hardware issue, but there is no software fix … yet.

Try the quick fix

Apple recommends toggling Personal Hotspot off and then back on as a temporary workaround for the Personal Hotspot problem. This should get the feature working for at least a while. We expect a permanent fix in a future iOS update.

It remains unclear whether iOS 13.4 eliminates the problem. Apple seeded the iOS 13.4 golden master to beta testers ahead of the public release on March 24. Apple does not mention a Personal Hotspot problem in its GM release notes published last Wednesday.