Apple kicks off new repair program for latest iPad Air

By

The new 2019 iPad Air, with its 10.5-inch screen, works with Apple's existing Smart Keyboard.
Contact Apple today to claim your free fix.
Photo: Apple

Owners of the third-generation iPad Air suffering from an issue that causes their screen to go blank can now enjoy a free repair from Apple.

It’s not clear what causes the problem, but it affects only a “limited number” of devices, Apple says. If yours is one of them, you’re no longer stuck with a dead iPad.

“Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently,” reads a new Apple support document. “A brief flicker or flash may appear before the screen goes blank.”

Devices manufactured between March 2019 and October 2019 may be susceptible to the issue.

Apple will repair your iPad Air for free

If your iPad Air has suffered this fault, you can now get it repaired free of charge through Apple or an Apple Authorized Service Provider. You can also contact Apple Support to arrange a mail-in repair if you cannot make it to a store yourself.

Apple states that “no other iPad models are part of this program.” It strictly covers the third-generation iPad Air, which is eligible for up to two years after the first date or purchase. This does not extend the standard warranty coverage of your iPad.